I became a Novel Care customer after they acquired a company called Airtech a few years ago. Recently we had an issue with our tankless water heater. Initially they did send a technician to look at the unit but he didn’t properly diagnose the problem and they never followed up after and stopped communicating with me for some reason. After some persistence I eventually did hear back from them and they agreed to fix my problem. I do applaud them for doing the right thing in the end, even though it took a bit of time and persistence on my part to get there.

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We hired YCL structural to prepare underpinning permit drawings for our project. Yu Ching has quite a bit of experience in doing underpinning design for homes that are in close proximity to each other, which is quite common in Toronto. We needed his expertise in this area because the original engineer we hired was only proposing a bench design which would've taken away valuable livable space in our basement. The design and permitting phase went very smoothly with the city and YCL worked very well with our contractor to get the job done quickly and efficiently. In addition Yu Ching assisted us with a beam replacement he tailored the design to work with our specifications. We would not hesitate to hire YCL Structural for any future projects.

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Company Response

Thanks Mano, very glad we were able to provide you with an alternative solution that you were happy with!