Novel Care Inc.

Formerly Air Tech
Heating & Air Conditioning
155 West Beaver Creek Rd Unite 6 Richmond Hill ON L4B1E1
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Mano
Mano
2 reviews Richmond Hill, ON
7/10

Service Call

I became a Novel Care customer after they acquired a company called Airtech a few years ago. Recently we had an issue with our tankless water heater. Initially they did send a technician to look at the unit but he didn’t properly diagnose the problem and they never followed up after and stopped communicating with me for some reason. After some persistence I eventually did hear back from them and they agreed to fix my problem. I do applaud them for doing the right thing in the end, even though it took a bit of time and persistence on my part to get there.

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Previous versions of this review:

Mano
Mano
2 reviews Richmond Hill, ON
7/10

Service Call

I became a Novel Care customer after they acquired a company called Airtech a few years ago. Recently we had an issue with our tankless water heater. Initially they did send a technician to look at the unit but he didn’t properly diagnose the problem and they never followed up after and stopped communicating with me for some reason. After some persistence I eventually did hear back from them and they agreed to fix my problem. I do applaud them for doing the right thing in the end, even though it took a bit of time and persistence on my part to get there.

Review has 1 previous version
Was this review helpful? Yes No