Reviews

10/10

Alex quickly responded after we'd contacted four companies for quotes. He was unable to come because he was detained at a repair job elsewhere, but called in plenty of time to inform us that Oleg would come in his place. I have to agree with other reviewers: what struck us was the level of customer care, honesty and expertise. I'd mentioned I'd pulled the motor cover behind the fridge to clear the drain hose, thinking that might be the problem, and he admitted it sometimes could be; in our case, it was the level of frost build-up typical with this particular brand of bottom-freezer fridge. We originally thought we'd have to replace it, but thanks to his honest appraisal, the repair cost was minimal and the fridge is now working better than ever. He even advised what to do in future to minimize this issue---I thought, wow, he didn't have to do that. He cleaned up very well after the job and we wouldn't hesitate to call them again!

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Company Response

Hello Paul and Sheila,

Thank you for your kind words. We are happy to hear that our team worked well in sync, provided you with great customer service and charged a price you felt was fair. We always do our best to go above and beyond and help educate on preventative measures to ensure problems don't repeat themselves. Of you ever experience any other appliance related problems don't hesitate to call.

Thank you,
MWW team

10/10

Richard was the first of three companies to respond, so we liked that, right away. He accommodated greatly by coming on Saturday, which turned out to be a very hot weekend. He quickly and efficiently removed the a/c cowling and assessed the issue was with the capacitor---he showed me it was starting to swell and could burst. I like to understand how things work and why parts fail, and he was great at explaining everything. The cost for parts & labour was very fair and the work quickly finished. This is a guy who cares about his work and his clients.

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Company Response

Thank you for your review! It was a pleasure to work with you this summer on your AC unit. We look forward to working with you again in the future.

9/10

We decided to try Natik for our condo which we were selling---after getting quotes from a few other companies---mainly due to very good reviews, reasonable price and the ease in communication with James. He was prompt to return calls and informed us in advance if he was running late. He was also very good in accommodating our last-minute request to paint our other property, first, when we realized it needed painting before we moved in. James and Tony accommodated us on our budget too, since the new home was an additional and unexpected expense. Natik has that personal touch, which you hope to find in family-run businesses, and which we liked. Tony was great in fixing the gouges and other holes on the walls and mouldings. He also did several extras that we didn't expect, but definitely appreciated. The only small glitch was a late start at the house, then a colour-choice miscommunication which was quickly rectified by James & Tony.

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Company Response

Hey Paul and Sheila,

It was great working with such friendly and detail-oriented people. It really does make our job a lot easier. We are glad you were happy with the end product and hope to work with you again in the future. For now, we hope you thoroughly enjoy your new space!