Alex quickly responded after we'd contacted four companies for quotes. He was unable to come because he was detained at a repair job elsewhere, but called in plenty of time to inform us that Oleg would come in his place.
I have to agree with other reviewers: what struck us was the level of customer care, honesty and expertise. I'd mentioned I'd pulled the motor cover behind the fridge to clear the drain hose, thinking that might be the problem, and he admitted it sometimes could be; in our case, it was the level of frost build-up typical with this particular brand of bottom-freezer fridge. We originally thought we'd have to replace it, but thanks to his honest appraisal, the repair cost was minimal and the fridge is now working better than ever. He even advised what to do in future to minimize this issue---I thought, wow, he didn't have to do that.
He cleaned up very well after the job and we wouldn't hesitate to call them again!
- Company Response
Hello Paul and Sheila,
Thank you for your kind words. We are happy to hear that our team worked well in sync, provided you with great customer service and charged a price you felt was fair. We always do our best to go above and beyond and help educate on preventative measures to ensure problems don't repeat themselves. Of you ever experience any other appliance related problems don't hesitate to call.