When we have a furnace or water heater issue, Coretemp is the only company we need to call given next level customer service. I reached out to Richard New Years weekend after our water heater started leaking and giving error codes. Richard quickly responded to my initial phone inquiry and after some back and forth troubleshooting including photos of the old unit leaking it was deemed to not be worth repairing - faulty heat exchanger and beyond the 12 year heat exchanger warranty. Maybe I should have flushed it more frequently - which we will do on the new unit (just by a decent pump, connector hoses and a bucket and 4 jugs of white vinegar). By the end of the day he was able to prioritize an install for the first of the week. The start date was confirmed the day before and Eric and Tom arrived as scheduled. Even though it was the holiday season he made the arrangements for a priority install which we greatly appreciate. Thanks to Richard, someone you can trust to provide an honest opinion and assessment with competitive pricing and skillful, pleasant and courteous installers Eric and Tom for a great job putting in the Rinnai tankless unit. The install is clean and professional and works great. Our experience with Richard has been excellent going back about 13 years now and highly recommend Coretemp if you need a new furnace or tankless water heater at your house.
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