Ontario Downspout Service removed the old shingles, reshingled the roof, removed and replaced all the eavestroughs and downspouts, and installed leaf guard.
Our eavestroughs were badly in need of replacement and our roof was nearing the end of its useful life. I called Ontario Downspout Service and Harvey Stone came out shortly afterward to get up on the roof to look at the eavestroughs and the condition of the roof edges. With the number of trees surrounding our property, we decided to follow Harvey's advice and have leaf-guard installed in the eavestroughs. A few days later, Harvey's son Mark Stone also got up on the roof to take a better look at the whole roof and chimney. We got separate quotes for the two jobs (roof and eavestroughs); they were very clear about what the work entailed and also about the possibility of the price going up if they found any surprises under the old shingles or eavestroughs - rotten roof or fascia boards. Although they don't do chimney work, they did let us know that our chimney also needed some repairs and that it should be done before the roof and eavestroughs. We did have the chimney repaired - that will be a different review. Once the chimney work was done, we let Mark Stone know we were ready for him to come in and we were scheduled for shortly afterwards. Some of the jobs ahead of us in the queue took longer to complete because of the number of rainy days we have been having this summer but our number came up in mid-July. A dumpster and shingles were dropped off one day and the next day, Mark arrived early with a full crew and they soon got to work. They did a couple of 12 hour days and after a forced day of rest (noise bylaws) came back the next day to finish the job. They left the work site spotless after the job was done and were very careful about not dropping debris from the roof onto any of our belongings or onto neighbouring properties. Mark went over a number of decisions with me about the locations of downspouts, where they should discharge the water, and how to deal with a couple of tricky angles. I was impressed with the attention to the safety of the guys up on the roof and with the organization and cleanliness of the whole outfit. And I was also happy to hear that all our roof and fascia boards were in good shape so that there would be no additional costs. The roof, eaves, new flashing and downspouts all look terrific. Our neighbours have been admiring the roof - the work itself is a good advertisement for the company.
- Company Response
Thank you so much for the detailed review. It means a great deal to us that you appreciate everything we did for you. I'm also extremely pleased you and your neighbours are so empressed with the work. Look forward to working with you again. As always referral to family and friends are greatly appreciated.