True North Underpinning

Basement Renovation
Proudly servicing Toronto proper ON
Write a Review
Write a Review
Website
HomeStars  >  Basement Renovation in East York  >  True North Underpinning
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for True North Underpinning

Average customer rating:
10 10 (79 reviews)

Sort by

Smc in York
Smc in York
3 reviews Toronto, ON
10/10

Underpinning with True North

We had an excellent experience with True North Underpinning. The crew showed up on time everyday during the entire duration of the project. The foremen were excellent, keeping us informed and helping us solve problems and make decisions along the way. The project was completed on time and on budget. We especially appreciated the little things the crew would do like clearing snow and moving our garbage bins, which shows they care about their customers. Don't hesitate to hire them for your basement project.

Was this review helpful?
rod_butler2000 from Toronto
rod_butler2000 from Toronto
3 reviews Toronto, ON
10/10

Underpinning, waterproofing, heated floors

My wife and I are so unbelievably happy we decided to hire True North to underpin our basement.

We researched a variety of companies and, like many people, were drawn to the glowing Home Stars reviews.

Upon meeting Daniel in person, it all totally makes sense: he knows his business, he knows how to deal with people and can communicate the technical parts of the work in a clear and understandable manner and has a ton of integrity.

Once we signed our contract, Daniel walked us through every step of the process and every line item in the budget, including possible overages that may occur.

He made himself available when we required coordination with other contractors we hired and creatively troubleshooted every wrinkle and hurdle that arose.

Sean was the lead point person we dealt with on our job and he and his crew would show up every day before 7:00 AM to prepare for the day ahead. These guys worked tirelessly - with smiles on their faces - and would entertain any and all of our questions, report on how our sick dog was doing and take our elderly neighbour's garbage & recycling out each week. They were basically performing open-heart surgery on our house and we were shocked at the painless process and thrilled at the end result.

True North started to demolish my basement on February 5th and they poured concrete floors March 6th. The final bill was exactly what Daniel had originally quoted.

We would recommend True North, without hesitation, to anyone and everyone considering digging out their basement.

Was this review helpful?
Jon Bartel in Toronto
Jon Bartel in Toronto
3 reviews Toronto, ON
10/10

Full Basement Underpin, East York

Daniel and his crew are outstanding . We recently completed a full basement renovation in our typical East York semi. This involved digging down several feet and finishing the entire basement. True North handled excavation, underpinning, all plumbing rough-ins, and the installation of a new central beam to replace previously existing load-bearing posts.

In terms of both schedule and cost, Dan was detailed and thorough. Prior to singing them up for the job, Dan came by and walked us through every aspect of the project. We really appreciated his approach. He was great to work with.

Once work started, the same crew (Jon, Keith, Sean) showed up every day, first thing, and worked consistent hours. Progress was quick and the job was completed as scheduled. We lived in the two upper floors of the house while they worked, and they routinely kept those floors clean and free of tools/debris. The guys were great to have around... really friendly, lovely with our pets, and really sweet and kind to our infant daughter.

** Following completion of our entire renovation, we found ourselves experiencing some plumbing issues. Unsure of the source of these issues, I asked Dan and his crew to come by and have a look to ensure they were happy with everything they'd done. They not only stood by their work (which was, we quickly confirmed, without fault) and went the extra mile to ensure we fully grasped the actual source of the issue... but Dan also continued to answer questions and provide assistance in the coming days as we pursued solutions.

These guys were lovely to work with, and I highly recommend them.

Was this review helpful?
Company Response

Hi Jon,

Thanks for the great review!! It's a much better space down there than it was before we started. It is unfortunate that you ran into the problems you did, but I'm glad we were able to help solve them. I hope everything is right now. Let us know if you need any more help.

Daniel

melissa  in Toronto
melissa in Toronto
2 reviews Toronto, ON
10/10

basement underpinning

Would 100% recommend True North!! Daniel was amazing to work with. He is clearly an expert in his field and was available to answer any and all of our questions. He provided a very detailed scope of work, which included costs for potential unexpected items, so there were no surprises. The quality of work is impeccable! They added 2ft of ceiling height, replaced the steel beam, new post, waterproofing, sump, sewage ejector, in-floor heating, and new egress window opening. Josh, Edgar and the rest of the crew were so great that we actually missed them when they were done :)

Was this review helpful?
Company Response

Thanks for the amazing review Melissa !!! Im glad you enjoyed the reno experience and I hope the rest goes as smoothly. By the way, my boots got eaten again by someone elses dog at a recent estimate......... Haha. Enjoy the new basement.

Daniel

Private User
Private User
1 review Toronto, ON
10/10

Basement Underpinning Project in Fall 2017

Daniel and his group were very knowledgeable, dependable and efficient contractors. Daniel spends the time to answer all your questions and prepare for the project. Daniel predicted 5 weeks for the project and finished a couple days ahead of schedule. His crew was on time to start in the mornings, predictable, considerate and hard working. True North may not be the lowest price but they are worth the piece of mind that your project will be done right and that they will do what they can for it to be a success. Our project involved underpinning, new drainage, new incoming water line, sump pit, interior membrane and weeping tile, insulation and in floor heating as well as structural post replacement. Based on our family experience, we would highly recommend True North Underpinning.

Was this review helpful?
Company Response

Thanks for the great and detailed review. Your project had a little bit of everything and we are glad to have been a part of it. Enjoy the new basement space.

Daniel

Bill from Toronto
Bill from Toronto
2 reviews Toronto, ON
10/10

Underpinning

Daniel and his team did a great job lowering our basement by about 2 feet and adding in-floor heating. The quality of the work was excellent. They did a great job of minimizing the disruption from the work and keeping the site neat and tidy.

Was this review helpful?
Company Response

Hi Bill,

Thank you for reviewing our work. The boys work hard to keep this as "normal" for our clients as we can. Thanks for pointing it out. It was a pleasure working with you and enjoy the new space.

Daniel

MPP in Toronto
MPP in Toronto
1 review Toronto, ON
10/10

Basement Underpinning

Daniel and the team did an amazing job with our underpinning project. They were diligent about keeping the property clean during the dig and were courteous and friendly. Project finished on time and on budge. Our house did settle a little post completion resulting in doors that don't quite close properly. This was somewhat expected. Overall, we're very happy with the results.

Was this review helpful?
Company Response

Thanks for the great review. We were not made aware of any settlement after the work was completed. Please call me to discuss.

Daniel

Kristi Elborne in Toronto
Kristi Elborne in Toronto
2 reviews Toronto, ON
10/10

Basement Underpin

Can't say enough about Daniel and team. They were super professional, on time, on budget and very respectful of our house, family and neighbours. When we had unexpected issues pop up with plumbing or HVAC, all of the options and pricing were well communicated and executed. Highly recommend!!!!

Was this review helpful?
Company Response

Hi Kristi,

Thanks for the great review. I hope you are enjoying all the new space for your family. All the best for 2018.

Daniel

10/10

Basement underpinning

My husband and I would recommend Daniel and his team in a heartbeat.

I was so stressed about living through an underpinning project, as I expected it to be a huge upheaval in our lives and fraught with unexpected costs, issues and delays. Nothing could have been further from the truth.

Daniel provided a very detailed estimate at the beginning of the project, listing not only the definite costs, but the *potential* costs that could arise, so there were literally no surprises.

But what shocked me the most is that the work did not interfere with our lives in the least. The team slipped in and out of the basement windows, so there was never any mess to clean up when we got home from work. It was incredible!

Daniel's team was also made up of some of the nicest guys you could meet. They were friendly to me, my husband and four year old son. They also worked harder than I thought possible! Arriving at 6:50am every morning to get organized in the backyard and then opening the basement window at 7am sharp each morning. We would leave for work shortly after, but our neighbours who work from home commented on how they literally never stopped all day. This hard work was obvious when they finished a few days AHEAD of schedule!

We were very, very pleased with True North Underpinning and would highly recommend them if you are embarking on an underpinning project.

Was this review helpful?
Company Response

Wow Amber !! Thanks for such a detailed review. I appreciate you mentioning how hard the boys work on the project, and it's good to hear everyone is on time in the morning. It was a pleasure to work on your project. Let us know how the finished basement looks.

Daniel

Jennifer Armstrong in Toronto
Jennifer Armstrong in Toronto
2 reviews Toronto, ON
10/10

New Concrete Pad and Waterproofing in Basement

We had a great experience with True North. Daniel was super responsive to any questions or concerns we had, both before and during the work. The crew went above and beyond (for instance, saving two doors during the demo and carrying them upstairs for me). We had one minor glitch during our job that Daniel dealt with immediately. Cannot think of anything bad to say at all, and our basement looks like a totally different place!!

Was this review helpful?
Company Response

Hi Jennifer,

Thank you for the great review. Hope to hear back from you soon about the new basement entrance. Enjoy the new basement.

Daniel

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about True North Underpinning

True North Underpinning is a company fully dedicated to lowering basements of Toronto homes. We have vast experience with all the varieties of houses in Toronto including heritage homes that are over 140 years old, townhouses, detached and semi-detached homes.

We can provide a higher quality service with our True North Underpinning crews who are trained underpinning specialists. You will be assigned a crew that is both professional and courteous. They will see your project through from beginning to end.

When it comes to underpinning your home don't leave it to amateurs or less experienced companies. A major renovation such as this should be done by professionals.
True North Underpinning is proud of our reputation of completing jobs on time and on budget, with the highest quality of workmanship and cleanliness.

Call us for a free site inspection followed by a detailed and itemized estimate. . We are fully licensed and insured including mandatory underpinning insurance.

Underpinning, Basement Lowering, Bench Footings, Internal Waterproofing, Structural Steel Beams and Posts, Basement Walk-outs, Crawl Spaces, Basement Plumbing, Weeping Tiles, and Sump pits

CATEGORIES
Basement Renovation
SERVICES
Underpinning, Basement Lowering, Bench Footings, Internal Waterproofing, Structural Steel Beams and Posts, Basement Walk-outs, Crawl Spaces, Basement Plumbing, Weeping Tiles, Sump pits and in-floor heating.
WEBSITE
http://www.truenorthunderpinning.ca
NUMBER OF EMPLOYEES
16
PAYMENT METHOD
Cheques
LICENSES
Yes
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.