True North Underpinning

Basement Renovation
Proudly servicing Toronto proper ON
Write a Review
Write a Review
Website
HomeStars  >  Basement Renovation in East York  >  True North Underpinning
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for True North Underpinning

Average customer rating:
10 10 (82 reviews)

Sort by

Catherine
Catherine
6 reviews Toronto, ON
10/10

Basement underpinning

The most positive experience I have ever had with a home improvement company. Finished one week ahead of schedule. Followed up with them twice after the work was completed and they had been paid in full and they still got back to me and answered my questions. I would definitely recommend.

Was this review helpful?
Company Response

Hi Catherine,

Thanks for the review. I'm glad you had such a positive experience with Sean and the boys. I hope the fence we reinstalled is still holding up. Enjoy the new basement.

Daniel

Suzanne  in Toronto
Suzanne in Toronto
1 review Toronto, ON
10/10

Basement renovation

I had been thinking of renovating our 1930's home basement for some time, but we were weary of the process. We gathered a few quotes from various underpinning companies and chose True North, and are so glad we did! Daniel was great from the start. He patiently answered our questions and helped us understand the process. He was transparent about potential problems/costs that could arise to prepare us for an accurate quote. Once the project started, there were always about 4 workers present. There were very respectful, hard working and humorous. Trayvon could be heard singing some days- a good sign I would say. John, Lincoln, Fernando and Trayvon were there everyday, along with others at times. They cleaned up at the end of each day so that our backyard was never left in a mess. They used an outdoor porta-potty, so did not have to access the main floor of our house, which kept disruption and cleaning to a minimum, which was very appreciated. They completed their work as per schedule and Daniel communicated with our project manager to ensure ease of the finishing part. We had inspections completed at designated times, and the inspector commented each time about the great quality of work being done. I would highly recommend Daniel and his crew!!!

Was this review helpful?
Company Response

Hi Suzanne,

Thanks for the great review. I'm glad to hear you were so happy and thanks for mentioning the boys who worked hard on the project. They like to hear the feedback too. Enjoy the new basement!!

Daniel

Anika
Anika
1 review Toronto, ON
10/10

1800's old toronto basement underpinning and waterproofing

Our house was built in 1883 and has a field stone foundation. There was an inch of water in our basement every time it rained. Daniel and his team at true north underpinning were able to dig out our basement, create a new foundation (which will eventually also support a 3rd storey addition) and water proof the entire space. The guys that worked on the project were some of the hardest working and lovely people I have met in the construction industry. They were on site by 6:30am every morning and didn't stop until the job was finished. My house was left clean and respected the entire time. The final outcome was perfect, came within budget, and finished 1 week sooner than I expected- can't ask for more! I would recommend TNU without any hesitation it has been a nearly perfect experience.

Was this review helpful?
Company Response

Hi Anika,

Thank you for the amazing review. The boys did work hard on your project. I'm glad you were happy with our portion of the reno and I hope the next phase goes as smoothly.

Daniel

JW
JW
1 review Toronto, ON
10/10

Basement underpinning

We were very happy with the work that True North did for our basement underpinning last March. They were able to start early and completed the work in less than 4 weeks (ahead of schedule) and impressed my contractor so much that he says he will be using them for all future underpinning jobs. The crew was friendly, punctual and tidy. Daniel, the owner, is solution oriented and takes the time to educate and explain things well to his clients. He was very responsive when any issues arose. Great customer care! Would highly recommend.

Was this review helpful?
Company Response

Hi JW,

Thank you for the amazing and detailed review. I'm glad we got the chance to work with you on this project. I hope the rest goes as smoothly upstairs.

Daniel

Smc in York
Smc in York
3 reviews Toronto, ON
10/10

Underpinning with True North

We had an excellent experience with True North Underpinning. The crew showed up on time everyday during the entire duration of the project. The foremen were excellent, keeping us informed and helping us solve problems and make decisions along the way. The project was completed on time and on budget. We especially appreciated the little things the crew would do like clearing snow and moving our garbage bins, which shows they care about their customers. Don't hesitate to hire them for your basement project.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for reviewing our work. These reviews go a long way to help our future clients understand what to expect when they hire us. We were glad to be a part of your large project which went very smoothly, even with the delays from the city. Thanks for deciding to work with us.

Daniel

rod_butler2000 from Toronto
rod_butler2000 from Toronto
4 reviews Toronto, ON
10/10

Underpinning, waterproofing, heated floors

My wife and I are so unbelievably happy we decided to hire True North to underpin our basement.

We researched a variety of companies and, like many people, were drawn to the glowing Home Stars reviews.

Upon meeting Daniel in person, it all totally makes sense: he knows his business, he knows how to deal with people and can communicate the technical parts of the work in a clear and understandable manner and has a ton of integrity.

Once we signed our contract, Daniel walked us through every step of the process and every line item in the budget, including possible overages that may occur.

He made himself available when we required coordination with other contractors we hired and creatively troubleshooted every wrinkle and hurdle that arose.

Sean was the lead point person we dealt with on our job and he and his crew would show up every day before 7:00 AM to prepare for the day ahead. These guys worked tirelessly - with smiles on their faces - and would entertain any and all of our questions, report on how our sick dog was doing and take our elderly neighbour's garbage & recycling out each week. They were basically performing open-heart surgery on our house and we were shocked at the painless process and thrilled at the end result.

True North started to demolish my basement on February 5th and they poured concrete floors March 6th. The final bill was exactly what Daniel had originally quoted.

We would recommend True North, without hesitation, to anyone and everyone considering digging out their basement.

Was this review helpful?
Company Response

Hi Rod,

Thanks for the great review of the boys hard work. We appreciate the detail feedback on how we did and how you found the experience. You guys got a great finished product and a huge new basement space to work with. Keep in touch and let us know how the finishing goes.

Daniel

Jon Bartel in Toronto
Jon Bartel in Toronto
3 reviews Toronto, ON
10/10

Full Basement Underpin, East York

Daniel and his crew are outstanding . We recently completed a full basement renovation in our typical East York semi. This involved digging down several feet and finishing the entire basement. True North handled excavation, underpinning, all plumbing rough-ins, and the installation of a new central beam to replace previously existing load-bearing posts.

In terms of both schedule and cost, Dan was detailed and thorough. Prior to singing them up for the job, Dan came by and walked us through every aspect of the project. We really appreciated his approach. He was great to work with.

Once work started, the same crew (Jon, Keith, Sean) showed up every day, first thing, and worked consistent hours. Progress was quick and the job was completed as scheduled. We lived in the two upper floors of the house while they worked, and they routinely kept those floors clean and free of tools/debris. The guys were great to have around... really friendly, lovely with our pets, and really sweet and kind to our infant daughter.

** Following completion of our entire renovation, we found ourselves experiencing some plumbing issues. Unsure of the source of these issues, I asked Dan and his crew to come by and have a look to ensure they were happy with everything they'd done. They not only stood by their work (which was, we quickly confirmed, without fault) and went the extra mile to ensure we fully grasped the actual source of the issue... but Dan also continued to answer questions and provide assistance in the coming days as we pursued solutions.

These guys were lovely to work with, and I highly recommend them.

Was this review helpful?
Company Response

Hi Jon,

Thanks for the great review!! It's a much better space down there than it was before we started. It is unfortunate that you ran into the problems you did, but I'm glad we were able to help solve them. I hope everything is right now. Let us know if you need any more help.

Daniel

melissa  in Toronto
melissa in Toronto
2 reviews Toronto, ON
10/10

basement underpinning

Would 100% recommend True North!! Daniel was amazing to work with. He is clearly an expert in his field and was available to answer any and all of our questions. He provided a very detailed scope of work, which included costs for potential unexpected items, so there were no surprises. The quality of work is impeccable! They added 2ft of ceiling height, replaced the steel beam, new post, waterproofing, sump, sewage ejector, in-floor heating, and new egress window opening. Josh, Edgar and the rest of the crew were so great that we actually missed them when they were done :)

Was this review helpful?
Company Response

Thanks for the amazing review Melissa !!! Im glad you enjoyed the reno experience and I hope the rest goes as smoothly. By the way, my boots got eaten again by someone elses dog at a recent estimate......... Haha. Enjoy the new basement.

Daniel

Private User
Private User
1 review Toronto, ON
10/10

Basement Underpinning Project in Fall 2017

Daniel and his group were very knowledgeable, dependable and efficient contractors. Daniel spends the time to answer all your questions and prepare for the project. Daniel predicted 5 weeks for the project and finished a couple days ahead of schedule. His crew was on time to start in the mornings, predictable, considerate and hard working. True North may not be the lowest price but they are worth the piece of mind that your project will be done right and that they will do what they can for it to be a success. Our project involved underpinning, new drainage, new incoming water line, sump pit, interior membrane and weeping tile, insulation and in floor heating as well as structural post replacement. Based on our family experience, we would highly recommend True North Underpinning.

Was this review helpful?
Company Response

Thanks for the great and detailed review. Your project had a little bit of everything and we are glad to have been a part of it. Enjoy the new basement space.

Daniel

Bill from Toronto
Bill from Toronto
2 reviews Toronto, ON
10/10

Underpinning

Daniel and his team did a great job lowering our basement by about 2 feet and adding in-floor heating. The quality of the work was excellent. They did a great job of minimizing the disruption from the work and keeping the site neat and tidy.

Was this review helpful?
Company Response

Hi Bill,

Thank you for reviewing our work. The boys work hard to keep this as "normal" for our clients as we can. Thanks for pointing it out. It was a pleasure working with you and enjoy the new space.

Daniel

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about True North Underpinning

True North Underpinning is a company fully dedicated to lowering basements of Toronto homes. We have vast experience with all the varieties of houses in Toronto including heritage homes that are over 140 years old, townhouses, detached and semi-detached homes.

We can provide a higher quality service with our True North Underpinning crews who are trained underpinning specialists. You will be assigned a crew that is both professional and courteous. They will see your project through from beginning to end.

When it comes to underpinning your home don't leave it to amateurs or less experienced companies. A major renovation such as this should be done by professionals.
True North Underpinning is proud of our reputation of completing jobs on time and on budget, with the highest quality of workmanship and cleanliness.

Call us for a free site inspection followed by a detailed and itemized estimate. . We are fully licensed and insured including mandatory underpinning insurance.

Underpinning, Basement Lowering, Bench Footings, Internal Waterproofing, Structural Steel Beams and Posts, Basement Walk-outs, Crawl Spaces, Basement Plumbing, Weeping Tiles, and Sump pits

CATEGORIES
Basement Renovation
SERVICES
Underpinning, Basement Lowering, Bench Footings, Internal Waterproofing, Structural Steel Beams and Posts, Basement Walk-outs, Crawl Spaces, Basement Plumbing, Weeping Tiles, Sump pits and in-floor heating.
WEBSITE
http://www.truenorthunderpinning.ca
NUMBER OF EMPLOYEES
16
PAYMENT METHOD
Cheques
LICENSES
Yes
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.