True North Underpinning

Basement Renovation
9 Canvarco Rd Toronto ON M4G
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Basement Renovation
True North Underpinning
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Reviews for True North Underpinning

Average customer rating:
10 10 (148 reviews)

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our_home
our_home
2 reviews Toronto, ON
10/10

Basement Underpinning

Probably the most competent and professional contractor I have worked with. I couldnt recommend this company more. Daniel as owner always made himself available to answer questions (and still does!). The crew on our project was excellent reliable (they started at 7am, not a minute before, not a minute after), knowledgeable and patient (I had a lot of questions!). They could solve problems easily. Noise, bins and portable toilets typically arent going to make the neighbors happy, but the most common comment from our neighbors was, super nice guys!
But coming back to whats important, our project was completed on time, on budget, and with no significant issues or surprises for me as the owner. Both the final product and the experience exceeded our expectations.

Approximate cost of services:
$65,000.00
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Martin Pyle from Toronto
Martin Pyle from Toronto
1 review Toronto, ON
10/10

Basement Lowering and Underpinning

Like many others in my neighbourhood, when my family needed more space we considered moving (near the height of the market, so no) or adding more space to our home. We struggled to find a contractor, but one came highly recommended - True North. Thankfully, we followed that advice, and could not be happier.

Daniel, the owner, is terrific to deal with. He knows what he's talking about and came in on budget, except where our choices added some costs (e.g., moving the water main). Josh, the site manager, made sure that everything needed for the project was there, and on time, and that any issues were addressed immediately (e.g., I had a broken water main shutoff, he got the city out almost right away).

But, the real joy of the experience was the crew that did the work. The foreperson, Keith, is amazing. Nothing phases him, and he never stops putting in maximum effort. On day one of the project, they removed my front window for access, and it turned out that the window was structural (in case you don't know, that should NOT be the case). Removing the window forced bricks to fall, and the wall to start caving in - but the crew immediately got it shored up, and came up with a solution for the longer term. At that point, I knew I had the right people.

The crew (Matt and Gage, in addition to Keith) were incredibly friendly, polite, and hard-working. Most telling, they developed great relationships with my neighbours, as well as my family, meaning that I did not have to deal with complaints.

Overall, would highly recommend this company (and ask for Keith).

Approximate cost of services:
$85,000.00
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Company Response

Hi Martin,

I appreciate the detailed review. I'll be sure to let Keith know what a Rockstar he is. He's currently happily working on a sand project!!!

Daniel

Roy
Roy
1 review Toronto, ON
10/10

Waterproofing basement

True North waterproofed our basement from the inside, including sump pump and back water valve, relocated the gas line and laid down a new cement floor. Their plumber subcontractor replaced all the plumbing under the floor and roughed in the plumbing for the washroom and laundy room. Daniel, Richelle and everyone from True North were great to work with. They communicated very well with us about when and how the work would be done, and answered all our questions clearly and patiently. The team of workers was punctual, polite and left the site in a clean and organized condition everyday. The end results are great, the basement is dry and level and clean, ready for finishing. We would definitely hire them again to do the same job. Lucinda and Roy

Approximate cost of services:
$30,000.00
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Company Response

Hi Lucinda and Roy,

It's great to have easy jobs like yours, and easy going clients. Thank you for mentioning Richelle in this review. Without her we would be lost as a business. It was a pleasure working with you and thank you for your patience while we waited for the locates to be done for the water line replacement.

Daniel

dannmitton in Scarborough
dannmitton in Scarborough
0 reviews Toronto, ON
10/10

Terrific job professionally done

They werent the lowest or highest bid for our project. We liked the experience and network they offered. Good, friendly, efficient work crew. We would happily hire them again

Approximate cost of services:
$86,000.00
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Company Response

Appreciate the Dann. I hope things are going smoothly with Mike for the finishing work.

Daniel

htrondur
htrondur
0 reviews Toronto, ON
10/10

Basement Underpinning

From the planning stages to the finished product, we couldn't be happier with choosing True North. Daniel is a straight shooter who does not over-promise nor under-deliver, instead he is honest, transparent and communicates effectively. John & Fernando's team couldn't be better - professional and respectful. Additionally, they leave the work site and your property clean and organized, every day. Choose True North Underpinning to trim the fat and get a job well done. The job was delivered on time and on budget. We are so happy we chose to work with True North and recommend them to anyone who looking to have underpinning done.

Approximate cost of services:
$74,000.00
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Company Response

Hi Trondur,

I really appreciate this review. On time and on budget, I love it when clients mention this!!

Daniel

Trish Malhotra from Toronto
Trish Malhotra from Toronto
4 reviews Toronto, ON
10/10

Best waterproofers in the city!

Daniel and his crew are amazing. I have used them to waterproof basements during two renovations. They are not only priced fairly, they are professional, respectful and a pleasure to work with. Communication regarding scope of work and budget is the best. No surprises. Daniel seems to really appreciate your business and is a knowledgeable, caring and personable guy. He hires like minded people who are reliable and kind. I would not use any other company other than True North for my waterproofing needs. They are an excellent company and I would highly recommend them.

Approximate cost of services:
$38,000.00
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Company Response

Hi Trish,

We love it when we get repeat customers like you. I'm glad we were able to keep you happy through both renos. We'll be waiting for a call for round 3.

Daniel

Kevin
Kevin
2 reviews Toronto, ON
10/10

Partial basement underpinning

We hired True North after obtaining a few quotes, and their price was very competitive. We figured since they were local, it would be beneficial. The management, communication, punctuality, professionalism, and speed of the crew was outstanding. They did a great job with our underpinning. You'll need to find someone to put your window back though!

Approximate cost of services:
$54,000.00
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Company Response

Thanks Kevin. Good luck with finishing the basement.

Daniel

Gregory Smith from Toronto
Gregory Smith from Toronto
2 reviews Toronto, ON
10/10

Basement underpinning

From start to finish, we had an amazing experience with True North. Daniel was easy to communicate with, and Josh, Aubrey, and the rest of the crew worked tirelessly and did an amazing job. The work was finished on time and on budget, and we couldnt be happier with the results. I would recommend True North to anyone considering lowering their basement.

Approximate cost of services:
$65,000.00
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Company Response

Hi Greg,

We appreciate you taking the time to write us a review. I'm glad you had such a positive experience with the whole team. I hope the finishing work goes as smoothly.

Daniel

Leah
Leah
4 reviews Toronto, ON
10/10

Underpinning basement

Very happy with the work done by Daniel and his team from True North Underpinning. The workers were always here on time every single day and the job was done in the expected timeframe. The team did their best to keep dust in the basement by putting up plastic barriers and they kept the exterior clean after they finished working for the day. I expected there to be problems and there really wasnt anything major! Daniel also managed to put in a beam so we could have an open space and that wasnt an easy job. Thank you Daniel and team!

Approximate cost of services:
$85,000.00
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Company Response

Hi Leah,

Thanks for the great review. The way your basement transformed after taking that wall down in amazing. You have so much space to work with now. Enjoy it.

Daniel

Amy
Amy
2 reviews Toronto, ON
10/10

Basement Underpinning

Being in a small bungalow we considered a second story addition but after reviewing the costs, time and end result we decided to underpin our basement instead. Because of True North we made the right decision! You will not regret going with True North to underpin your basement. Our basement is now just as useable and comfortable as our main floor. We did the whole shebang with underpinning, beam replacement, waterline replacement and heated floors etc and couldn't be more pleased. The entire process was so professional, smooth and incredibly fast! The whole crew were the nicest and most hardworking I have ever experienced. Daniel, John, Stravos, Saul, Kelan and all the amazing rest, constantly went above and beyond. They treated our home as their own and genuinely wanted us happy with the result. The job was completed on schedule and as quoted. At no point did we feel stressed or concerned and in the end we got more space for way less money and time than building up. Thank you so much True North! We couldn't be happier!

Approximate cost of services:
$85,000.00
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Company Response

Thanks Amy! Your basement looks huge now. Glad we were able to figure out the best solution for that beam too. All the best.

Daniel

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about True North Underpinning

True North Underpinning is a company fully dedicated to lowering basements of Toronto homes. We have vast experience with all the varieties of houses in Toronto including heritage homes that are over 140 years old, townhouses, detached and semi-detached homes.

We can provide a higher quality service with our True North Underpinning crews who are trained underpinning specialists. You will be assigned a crew that is both professional and courteous. They will see your project through from beginning to end.

When it comes to underpinning your home don't leave it to amateurs or less experienced companies. A major renovation such as this should be done by professionals.
True North Underpinning is proud of our reputation of completing jobs on time and on budget, with the highest quality of workmanship and cleanliness.

Call us for a free site inspection followed by a detailed and itemized estimate. . We are fully licensed and insured including mandatory underpinning insurance.

Underpinning, Basement Lowering, Bench Footings, Internal Waterproofing, Structural Steel Beams and Posts, Basement Walk-outs, Crawl Spaces, Basement Plumbing, Weeping Tiles, and Sump pits

CATEGORIES
Basement Renovation and Foundations
SERVICES
Underpinning, Basement Lowering, Bench Footings, Internal Waterproofing, Structural Steel Beams and Posts, Basement Walk-outs, Crawl Spaces, Basement Plumbing, Weeping Tiles, Sump pits and in-floor heating.
WEBSITE
http://www.truenorthunderpinning.ca
NUMBER OF EMPLOYEES
16
PAYMENT METHOD
Cheques
LICENSES
Yes
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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