True North Underpinning

Basement Renovation
Proudly servicing Toronto proper ON
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Basement Renovation
True North Underpinning
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98%

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Reviews for True North Underpinning

Average customer rating:
10 10 (88 reviews)

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Joanna from Toronto
Joanna from Toronto
2 reviews Toronto, ON
10/10

Basement Underpinning

We had a great experience with True North and would not hesitate to recommend them wholeheartedly. From first contact, the owner, Daniel, was professional, responsive and patient with our many questions. His estimate was detailed, transparent and accurate. The crew started the day they were scheduled to begin and finished ahead of schedule. We enjoyed having Sean, Kevin and Saul around. They were friendly and respectful of our home, even taking extra time to interact with our young boys who were enthralled with the whole process. We felt we were in good hands throughout the project and could trust Daniel and his crew to do the job correctly. They fulfilled our expectations and beyond.

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Company Response

Hi Joanna,

I certainly don't mind many questions. The more you know before the reno, the easier it is during the reno. Thank you for the great review. They help keep us going. I'll pass on the compliments to Sean, Kevin and Saul tonight at our Christmas party. Enjoy the holidays and the new basement space.

Daniel

sondatch
sondatch
1 review Toronto, ON
10/10

Basement Underpinning

We would absolutely recommend Daniel and his crew to others looking for a professional underpinning job for their home. They answered our million questions, and if they ever got tired of doing so they never let it show. They accommodated every request we made, and proactively went above and beyond to make sure they left things for us exactly as we'd want them. You really can't ask for more than the competence, professionalism, and friendliness that we got from True North Underpinning.

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Company Response

Hi Datch,

Thank you for the detailed review. We really appreciate it. Your project gave us some unexpected issues to deal with, but I'm glad we found a way to make everything work to your satisfaction. Good luck with the finishing.

Daniel

Ed McDonnell from Old Toronto
Ed McDonnell from Old Toronto
1 review Toronto, ON
10/10

Basement lowering and infloor heating

We have used Daniel and True North at two of our houses both times for major underpinning and infloor heating installation.

Having done many renovations over many years, I have rarely if ever encountered a contractor as professional and reliable as Daniel / TN. He knows how to plan and price a project and he's able to work through changes in the project in a way that's clear and fair.

He's highly knowledgeable so if you have technical or other questions he can always provide a reliable answer - not to mention help problem solve or work through options.

In our latest job there were numerous changes at our request based on how the project unfolded. Normally you would get a lot of complaining and often gouging due to changes. Not with Daniel and TN.

End results for both our projects were excellent. Highly recommend.

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Company Response

Hi Ed,

Thanks for the long review. We don't get a lot of repeat customers as most people who underpin only do it once and then stay where they are. It's been a pleasure to work with you both times. Good clients are important too. We are ready and waiting for round 3.....

Daniel

Themi
Themi
1 review Toronto, ON
10/10

Underpinning

As good as advertised. Josh, Edgar and Daniel were very professional, accommodating and patience. Team worked tirelessly and did their best to meet the timeline. Look forward to working with them in the future.

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Company Response

Hi Themi,

Thank you for the great review. We did have a hold up due to some confusion with the building inspector and the plans examiner (not uncommon), but thanks for pointing out the extra hard work the guys put in to finish it off asap. I hope you and your family enjoy the new space in the basement. Thank you for letting us be a part of your renovation.

Daniel

MidTown T.
MidTown T.
1 review Toronto, ON
10/10

underpinning

True Norther underpinned our basement. They were fantastic. They started the work earlier than anticipated, and were incredibly conscientious around our home. The work was beautifully completed, on budget and on time. We could not recommend more.

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Company Response

Thank you for the great review. Glad we could be a part of your renovation.

Daniel

Suzanne  in Toronto
Suzanne in Toronto
1 review Toronto, ON
10/10

Basement renovation

I had been thinking of renovating our 1930's home basement for some time, but we were weary of the process. We gathered a few quotes from various underpinning companies and chose True North, and are so glad we did! Daniel was great from the start. He patiently answered our questions and helped us understand the process. He was transparent about potential problems/costs that could arise to prepare us for an accurate quote. Once the project started, there were always about 4 workers present. There were very respectful, hard working and humorous. Trayvon could be heard singing some days- a good sign I would say. John, Lincoln, Fernando and Trayvon were there everyday, along with others at times. They cleaned up at the end of each day so that our backyard was never left in a mess. They used an outdoor porta-potty, so did not have to access the main floor of our house, which kept disruption and cleaning to a minimum, which was very appreciated. They completed their work as per schedule and Daniel communicated with our project manager to ensure ease of the finishing part. We had inspections completed at designated times, and the inspector commented each time about the great quality of work being done. I would highly recommend Daniel and his crew!!!

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Company Response

Hi Suzanne,

Thanks for the great review. I'm glad to hear you were so happy and thanks for mentioning the boys who worked hard on the project. They like to hear the feedback too. Enjoy the new basement!!

Daniel

Anika
Anika
1 review Toronto, ON
10/10

1800's old toronto basement underpinning and waterproofing

Our house was built in 1883 and has a field stone foundation. There was an inch of water in our basement every time it rained. Daniel and his team at true north underpinning were able to dig out our basement, create a new foundation (which will eventually also support a 3rd storey addition) and water proof the entire space. The guys that worked on the project were some of the hardest working and lovely people I have met in the construction industry. They were on site by 6:30am every morning and didn't stop until the job was finished. My house was left clean and respected the entire time. The final outcome was perfect, came within budget, and finished 1 week sooner than I expected- can't ask for more! I would recommend TNU without any hesitation it has been a nearly perfect experience.

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Company Response

Hi Anika,

Thank you for the amazing review. The boys did work hard on your project. I'm glad you were happy with our portion of the reno and I hope the next phase goes as smoothly.

Daniel

JW
JW
1 review Toronto, ON
10/10

Basement underpinning

We were very happy with the work that True North did for our basement underpinning last March. They were able to start early and completed the work in less than 4 weeks (ahead of schedule) and impressed my contractor so much that he says he will be using them for all future underpinning jobs. The crew was friendly, punctual and tidy. Daniel, the owner, is solution oriented and takes the time to educate and explain things well to his clients. He was very responsive when any issues arose. Great customer care! Would highly recommend.

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Company Response

Hi JW,

Thank you for the amazing and detailed review. I'm glad we got the chance to work with you on this project. I hope the rest goes as smoothly upstairs.

Daniel

Catherine
Catherine
7 reviews Toronto, ON
10/10

Basement underpinning

The most positive experience I have ever had with a home improvement company. Finished one week ahead of schedule. Followed up with them twice after the work was completed and they had been paid in full and they still got back to me and answered my questions. I would definitely recommend.

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Company Response

Hi Catherine,

Thanks for the review. I'm glad you had such a positive experience with Sean and the boys. I hope the fence we reinstalled is still holding up. Enjoy the new basement.

Daniel

Smc in York
Smc in York
3 reviews Toronto, ON
10/10

Underpinning with True North

We had an excellent experience with True North Underpinning. The crew showed up on time everyday during the entire duration of the project. The foremen were excellent, keeping us informed and helping us solve problems and make decisions along the way. The project was completed on time and on budget. We especially appreciated the little things the crew would do like clearing snow and moving our garbage bins, which shows they care about their customers. Don't hesitate to hire them for your basement project.

1 of 1 people found this review helpful.
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Company Response

Thank you for reviewing our work. These reviews go a long way to help our future clients understand what to expect when they hire us. We were glad to be a part of your large project which went very smoothly, even with the delays from the city. Thanks for deciding to work with us.

Daniel

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about True North Underpinning

True North Underpinning is a company fully dedicated to lowering basements of Toronto homes. We have vast experience with all the varieties of houses in Toronto including heritage homes that are over 140 years old, townhouses, detached and semi-detached homes.

We can provide a higher quality service with our True North Underpinning crews who are trained underpinning specialists. You will be assigned a crew that is both professional and courteous. They will see your project through from beginning to end.

When it comes to underpinning your home don't leave it to amateurs or less experienced companies. A major renovation such as this should be done by professionals.
True North Underpinning is proud of our reputation of completing jobs on time and on budget, with the highest quality of workmanship and cleanliness.

Call us for a free site inspection followed by a detailed and itemized estimate. . We are fully licensed and insured including mandatory underpinning insurance.

Underpinning, Basement Lowering, Bench Footings, Internal Waterproofing, Structural Steel Beams and Posts, Basement Walk-outs, Crawl Spaces, Basement Plumbing, Weeping Tiles, and Sump pits

CATEGORIES
Basement Renovation
SERVICES
Underpinning, Basement Lowering, Bench Footings, Internal Waterproofing, Structural Steel Beams and Posts, Basement Walk-outs, Crawl Spaces, Basement Plumbing, Weeping Tiles, Sump pits and in-floor heating.
WEBSITE
http://www.truenorthunderpinning.ca
NUMBER OF EMPLOYEES
16
PAYMENT METHOD
Cheques
LICENSES
Yes
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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