Reviews

10/10

The eavestrough on the front of the house was broken and was falling off. It was virtually impossible to find a company to come and do the work. One of the companies that did come claimed that my gutters were too old and the width wasn't standard anymore so everything had to be replaced at a cost of over 2000 dollars... Even though Andrew and his team didn't reply initially given the amount of work they had, he called about a month later after I had given up. They showed up, gave me a quote that was a quarter of what the other companies suggested. They did the work as agreed, they were fast, expedient and super nice to deal with. They even took time to joke around and play with my kids. If you can book these guys, they're the best. Highly recommended.

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Company Response

Thanks for your kind words Christian. Basically, we try to treat people how we want to be treated. We wouldn't want people to take advantage of us and offer needless upgrades when we know full well we can provide a simpler, less expensive option like we could in your case, and many others. Some companies simply aren't set up to repair just a part of a system. They can only offer to rip everything down and replace it all. We're glad our approach worked for you and your family.
We also try to hire people oriented, friendly employees that will make our customers feel at ease.
Sorry it took us a while to get to you, but I'm so glad it worked out in the end. Thanks for choosing Eaves Experts Ottawa and sharing such nice feedback. Best wishes

10/10

My water tank went busted on a Friday before a long weekend so nobody wanted to come or even answer the phone... The couple of companies that picked up wanted to charge a pretty premium or just rip me off... A neighbour recommended Furnace Factory Direct and passed me a card. I got in contact with Carmine, one of the owners. He came the same day and made a number of recommendations that helped me save a couple hundred dollars. He was thorough, extremely knowledgeable and most importantly fair and kind. He had his crew come in the next day and got things done in less than an hour. I was finally able to shower after 5 days!! I'll be forever thankful to Carmine. The best experience I've had dealing with contractors that I can remember.

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