My water tank went busted on a Friday before a long weekend so nobody wanted to come or even answer the phone... The couple of companies that picked up wanted to charge a pretty premium or just rip me off... A neighbour recommended Furnace Factory Direct and passed me a card. I got in contact with Carmine, one of the owners. He came the same day and made a number of recommendations that helped me save a couple hundred dollars. He was thorough, extremely knowledgeable and most importantly fair and kind. He had his crew come in the next day and got things done in less than an hour. I was finally able to shower after 5 days!! I'll be forever thankful to Carmine. The best experience I've had dealing with contractors that I can remember.