Greg came to investigate a backup in the basement bathroom and laundry. He snaked the main and bathroom drains and found the issue in the basement shower. I signed up for a protection plan not knowing what was in the future. About 3 weeks later, the City of Toronto came out and investigated on main drain and found a blockage at the other end of the basement leading to the sewer. They found tree roots had penetrated the clay drain and caused a blockage. Within hours of calling Priority Plumbing again, Greg came back, assessed our situation and made 3 recommendations for our consideration. We made our choice and within 36 hours, the drain had been replaced, a backwater valve was installed, a permit was obtained, inspector had been to the house and Priority had come back to finish the concrete. All employees I encountered including the receptionists that answered my calls were professional and did a good job. The work and cost was always explained to me and I knew what to expect. Priority did their best to work around my schedule. The protection plan immediately saved me money and I should get more back with the City of Toronto's rebate for the backwater valve. Thanks Priority Plumbing!
