We had been hearing some occasional, faint scratching only in one specific wall of the house, and it is an outer wall on the ground floor, so initially I thought it might be a squirrel or some other animal outside. Soon after, however, we saw a mouse in the kitchen. We were able to catch and release it, cleaned everything, and plugged the (man-made) holes in the kitchen (e.g. behind the stove, etc). However, the scratching continued and grew more frequent. Then we discovered more mouse droppings, indicating they had found another hole between the walls and had gotten inside the house again. This is when we called Kevin.
He was able to come within 2 business days of that phone call, arrived on time, and gave me such an affordable quote ($300) that if I hadn’t read all the overwhelmingly positive reviews on Homestars, I would’ve thought it too good to be true. He was professional and pleasant, explained what he was doing and what to expect, and told me it takes about a month for the scratching noises to stop. He offers a 6-month guarantee and will come over for free if you find new evidence of mice within that period.
Just a few days before that month was over I was disappointed to find mouse droppings in the basement. I called Kevin and got his voice-mail; in less than five minutes he called me back! As promised (and even though a month hadn’t yet fully passed), he came over, checked all the traps to see how much poison had been taken, etc. He said there are often hiccups right around the 1 month mark, and if there should be any again to not hesitate to call.
Shortly after this second visit, the scratching noises stopped permanently. There have been no more mouse droppings either. No sounds, no evidence of mice. I am delighted with how effectively Kevin addressed our problem, and wholeheartedly recommend his services.
