I was torn between giving this excellent company 4 or 5 stars. Their quote was very reasonable, they were on time and finished the roof installation (and removal of old roof) in 1 day, and cleaned up thoroughly afterwards. They adequately protected our deck and AC unit from any falling debris and the new roof looked beautiful. I particularly appreciated that they agreed to cover a squirrel "door" on the side of the house, right underneath the roof. This was definitely an extra (for which they didn't charge me) that I would have had some trouble fixing otherwise. (This one-way door was to let squirrels out whilst not permitting re-entry. We had a squirrel problem a couple months before, but within a week the animals had left.)
All was going well until Halloween, when it rained throughout the night, and we heard a dripping noise inside. Nothing looked or felt wet but we could definitely hear it in my son's room, pretty much in the middle of the house. On Sunday morning I emailed Roofs on Homes, not expecting to hear from them until Monday, and was very happily surprised when they answered me that very Sunday! And they sent their expert over first thing Monday morning, exactly as promised. I was very impressed with their speed of response. Not only that, the gentleman also did an extra service free of charge (something I had wanted but had not contracted) and that was awesome! If this were the end of the story, I'd give them 5 stars right then and there. Unfortunately, the next time we had a lot of rain the same dripping sound returned. It was coming from around or inside the chimney. I emailed them again on a Monday morning and they were even faster than before! The same gentleman returned and this time he fixed it up for good. I have not had any trouble since. I am very pleased with their speed of response when we had trouble.
UPDATE - EDITED RATINGS AND REVIEW AFTER READING ROOFS FOR HOMES RESPONSE:
Danny and company, I have changed my ratings from 4 to 5 stars based on your response. I did not know that the weather had to be dry for the caulking to seal; to me this means that you did in fact do everything you could the first time you came to fix the problem and it wasn't your fault that you had to return a 2nd time. You still came as quickly as possible and faster than I expected. Therefore I think it is fair to amend the ratings under this new information.
- Approximate cost of services:
- $7,700.00
- Company Response
Hi Diana
Thanks for taking the time out of your day to write us a great review.
We appreciate your feed back, unfortunately when we came back the first day we found that your furnace pipe was the cause of a small leak and because it was rainning when Chuck first came, the caulking didn't seal to the aluminum pipe, so we had to come back on a dry day to resolve the issue.
With Roofs on Homes we stand behind our workmanship and provide and honour our workmanship warranty, this goes to show you that no one is perfect but we will service and honour our workmanship warranty to resolve any issues that may arise, we appreciate great clients like yourselfs.Regards
Danny A