Fran Cripps in Etobicoke

Matt came yesterday to perform the annual maintenance on my basement system. He was extremely professional, efficient and informative. He called and arrived a bit early, was polite and friendly, The job was completed in a very timely and clean manner. I continue to be very impressed with the service Clarke Basement Systems provides.

In 2008 I undertook my first ever solo renovation. It was a big event for me and I was extremely nervous about it, having heard horror stories from others who had completed renovations in the past. Aaron Sherwood immediately put me at ease with their professional and caring approach. They walked me through the procedure and provided me with a written report of everything that was happening, scope of work, construction schedule, payment schedule, drawings of the layout etc. They made sure I understood everything and was in agreement to it all. They directed me to the proper businesses for tiles, sink, ceiling fan etc. and pretty much held my hand during it all. I knew what was happening every step of the way and was never rushed or pressured. They have a very hands-on approach and were always there to answer questions or concerns. I have and would again use them for any renovations I may plan. Aaron Sherwood bends over backwards to make the experience as painless as they possibly can.

Our basement sewer drain started to back up and we found ourselves with a basement filling up with dirty water. It was late in the evening, around 11:00 p.m., so we checked the Yellow Pages for a 24 hour service and discovered the Drainworks ad. It was a bad night for drains and all their plumbers were already out on calls so the earliest they could send someone was between 10:00 - 12:00 the following day. The dispatch said he would get someone to us as soon as he could. The plumbers arrrived around 10:15 a.m., were very pleasant, courteous and informative. They asked verious questions to get a fix on what was happening and then after putting on bootees over their shoes, proceeded to the basement. They inspected the line via stack cleanout at @60', were unable to pass snaked line so brought in another piece of equipment. Encountered blockage at 60-70', inspected line again and found a large buildup of stones down stream of the mutual line with neighbour in pvc on city property. The stones appeared to be from the construction that was taking place next door. They temporarily cleared the blockage and suggested we call the city on the 311 line, because the blockage was on city property. Throughout the whole procedure Mike and his partner were very informative, walked us through what was happening, suggested we might want to take some photos ourselves, and were very encouraging. They provided us with a video of what they found and told us how we should proceed. We were very impressed with these two gentlemen and would not hesitate to recommend Drainworks to others and will certainly use them again, should the need arise. We have never had drainage problems before and were quite interested to watch the video to see what was happening underground.