KD - North York

We consulted with a few companies on replacing our A/C (17 years old and dead) and furnace (23 years and dying). Maple was one of them, after being referred to me by my father-in-law, since he had his system replaced last year. Reza came out, examined our current system and made appropriate recommendations. He was patient in answering questions, and not pushy about following up with us or pressuring a decision. As for the systems, I can't comment on the furnace yet because we haven't needed it, but it's nice to have the A/C system working again. During the installation, everything went according tp plan. The crew discovered that we needed more venting into the laundry room - they installed this for no extra charge. Everything was done in about 4-5 hours. My only complaint was that new piping was needed to vent the furnace to the outdoors (our old furnace vented through the chimney). However, a fair bit of debris was left behind from drilling the holes to allow for this pipe, and from installing the laundry room vents. It only took me a few minutes with a broom and dustpan to resolve it, but I shouldn't have had to. (It would have been nice if I saw the gas card offer earlier, too, I suppose).

We had our 18 year old roof replaced about a month ago. Paolo did a great job explaining the process during the quote process, and while the quote wasn't the cheapest we received, it was reasonable. Everything was done when promised, the crew was professional and courteous. The office staff were patient when handling our administrative questions, and didn't cause a fuss when I was out of town and unable to pay the invoice until my return a week later. My only complaint would that they were a bit slow to remove the dumpster once they were finished (it sat in our driveway for a few days - they finished on Friday afternoon and it wasn't picked up until Monday).