Maple Air Inc

Heating & Air Conditioning
7581 Jane Street. Vaughan ON L4K 1X3
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Reviews for Maple Air Inc

Average customer rating:
9.3 10 (230 reviews)

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Malai from Vaughan
Malai from Vaughan
2 reviews Vaughan, ON
10/10

Ductless AC Install

I reached out to a few companies and Farzad came over to give me a quote. He was professional and explained the system really well. He was very knowledgable and took the time to address all my concerns. On the day of installation, the team was headed by Farshid who did a very clean install. He was punctual and completed his work within the time he quoted. The place was left nice and clean.

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j.mitchele in Concord
j.mitchele in Concord
0 reviews Toronto, ON
10/10

AC install

Recommended by a good friend. Needed AC and Maple Air delivered on time and on one of the hottest days of the year. I had a plan and Maple Air listened and presented something better and more suitable for the job required. Installed three units inside house and one large unit outside. House was cool with in an hour with outside temp above 36C

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jerome
jerome
1 review Toronto, ON
0/10

Wrong AC Installed and No Resolution

Hi,

I'd like to share my current and continuing experience with the Carrier authorized dealer Maple Air and a new AC:

- We bought a 2-ton AC, but Maple Air incorrectly installed a 1.5-ton AC in July 2019. (Cooling not typically needed from Sept - April in Toronto, Canada)
- Summer 2020 the AC frequently and consistently failed to cool, Maple Air sent 2 technicians without resolving the issue other than adding more "gas" (i.e. refrigerant)
- We reached out to the manufacturer - Carrier, and Carrier Service Technician concluded this is a AC sizing issue but the only route to resolve is through Maple Air.
- As of today: Maple Air has not agreed with any refund or compensation other sending another Maple Air service technician.

I have requested a refund from Maple Air. I will update this situation and I welcome Maple Air to comment.

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Company Response

Hi Jerome,

Thank you for your feedback on this matter. We do appreciate you taking the time to share this with us and we are working to resolve this matter.

We do want to apologize for the inconvenience this issue may have caused but We as a company do stand by our clients and we do what is within our power to resolve any issues to bring positive experience for you and other customers.

1) Your situation is being managed by our Technical manager and as per the policy of 100% satisfaction guaranteed we do have to attempt to resolve the issue before proceeding with the refund or replacement process.
2)The refund process on its own has it's measures and limitation which we would gladly discuss and move forward with you as per your qualification
3) As per our Email to you we do need to get in touch with Carrier Representative which is managing your case and have our technical supervisor visit the your home to find out what the defining issue is on your tenant not feeling cool in the house. We will assure you that if the issue is sizing of the product or anything related to our services and products we will assist you and resolve any issues. The sizing of your product is not correct will be corrected by Maple Air

4) We do want to assist you in the process Jerome and we kindly ask that you do cooperate in the process and let's take necessary steps to find a solution for your property. We understand that you are not currently available in the city and your tenant is occupying the space and we do ask that you allow us and Carrier to take necessary actions to resolve this matter for you.

5) We understand your frustration but Maple Air has built a reputation on customer experience but we do need you to also understand the process and allow us to take the proper actions to reach the final solution. We will assure you that if we can diagnose the inside of the house and outdoor unit along with our technical manager we can resolve the issue. It would be impossible to determine if the size of the unit is undersized as this is the exact tonnage of unit you had in the house previously. But anyhow if the unit is determined to be undersized we can replace the unit for a larger tonnage.

If you like to speak with our customer success manager we would gladly assist and you call the office @ 1877-780-6667 between hours of 9am to 5pm and either speak with our technical supervisor managing your case or customer success manager.

Thank you and we look forward finding a solution for you.

Maple Air
Heating and Cooling

bsinanan30 in Markham
bsinanan30 in Markham
1 review Markham, ON
10/10

Installed new furnace

Great service from beginning to end. Sales staff very knowledgeable and always responsive and helpful. The installers were very professional. Overall the entire experience was great. I plan to get other products in the future from Maple Air.

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BrianB
BrianB
1 review Toronto, ON
10/10

Mitsubishi Air Conditioner Install

Fantastic work.
Farzad was very clear with his recommendations and took the time to listen to our needs.

Farshid did a great job with the installation. On time, clean and most importantly made the input into the house blend in nicely.

Highly recommend this company and their associates

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Karen MacNeil Hartmann in Toronto
Karen MacNeil Hartmann in Toronto
3 reviews Toronto, ON
10/10

Efficient and Professional

I had an 8 year old Mitsubishi ductless AC replaced. Reza visited within a couple of days of my call. I had obtained 2 separate quotes and Maple Air was lower by $1000. Once I let Reza know my decision to become their customer, the install took place within a few days at my next availability. The gentlemen were clean and polite and even helped me with changing a lightbulb while they had the ladder. This all during a heat wave that won't quit! I am very happy with the service and the unit! I would recommend Maple Air to anyone.

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Private User
Private User
Private User reviews , ON
10/10

Professionally Cool

After putting up with a portable, noisy A/C for two summers it was time to invest in a professionally installed ductless system. The Maple Air team - from sales/consultation to installation - was professional, courteous, knowledgeable, and efficient: a rarity these days with contractors. So far we are thoroughly enjoying the recommended singe unit model, and look forward to many more summers of climate controlled comfort in our bungalow.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Ductless Air Conditioner

Great service and installation. Professional and efficient. Dealt with Farzad for sales and Farshid for installation. Would highly recommend both. This was for the installation of a Mitsubishi ductless air conditioner.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Maple Air Inc

At Maple Air Inc Heating and Cooling we value "Quality Service" and our goal is to bring comfort to your home and ultimately your family. We specialize in Installation, Repair, and Maintenance of all heating and cooling systems for both residential and commercial. Our knowledgeable service team is fully dedicated to help you with any issues and inquiries regarding your heating and cooling needs.
Maple Air Inc. Services:
•Gas Water Heater
•Furnaces
•Air Conditioners
•Residential Units
•Commercial Units
•Boilers
•Programmable Thermostat
•Indoor Air Quality Systems
•Heat pumps
•Ventilation systems
•Duct Work for residential and Commercial
•Gas Piping for BBQ & Stove
•Fireplaces

CATEGORIES
Heating & Air Conditioning
PRODUCTS
- Air Conditioners - Furnace - Boilers - Tankless Water heater - Rooftop units - heatpump - duct-less air conditioners - Air Handler - Fireplace - Thermostats - Indoor air quality systems - Humidifier - Air Cleaner - HRV/ ERV
SERVICES
- Installation of air conditioner and furnace - Duct Work for residential and commercial units - Gas piping for BBQ, Stove, and Dryer - Air Conditioner and Furnace Maintenance - Tank-less water heater installation and tune up - Repair on all heating and cooling systems - Extended protection for heating and cooling equipment - Duct Cleaning - Financing options available for equipment purchase
BRANDS
Authorized Dealer of: - Carrier - Amana - Rinnai - Navien - Napoleaon - HoneyWell - NEST - ECOBEE
SPECIALITIES
-Commercial & Residential HVAC -Custom Fireplaces - Custom home HVAC renovation - Duct Work - Gas Piping - Air Conditioner and furnace installation and repair for residential and commercial - Oil to Gas Conversions - Radiator Systems - In-floor Heating
WEBSITE
http://www.mapleair.com/
YEAR ESTABLISHED
1999
NUMBER OF EMPLOYEES
55
RETURN POLICY
100% Satisfaction for 1 year with Carrier products
PAYMENT METHOD
Cash, Cheque, Credit Card, Financing
LICENSES
Refrigerant, Gas
MEMBERSHIPS
TSSA,HRAI, BBB,Carrier FAD
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
PROJECT RATE
Per job Pricing
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 Years parts and labour warranty available
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.