Our furnace suddenly stopped producing hot air on a Friday afternoon. It was absolutely freezing outside. I called Maple and Azam came over that same day and determined that the furnace needed to be replaced. He said the heat exchanger was faulty and he went outside through snow to the side of my house to check CO levels. The reading was 9 times higher than normal and he said its unsafe.
He offered to have installers come the next day, and spent time explaining why we needed a new furnace and a few options. We signed for a new furnace and the installers, Behzad and Saaed came the next day. It was 11 degrees in my house at this point despite our fireplace running.
Behzad and Saeed put down drop sheets and explained that they needed to drill a new through the wall. They communicated at different points during the day about their progress. They were both professional and courteous.
On the Sunday morning, I got a call from Saaed, as he thought he left a space heater at my house. He hadnt, but I was able ti report that we didnt have hot water. He came within the hour. He had unplugged the hot water tank during the furnace installation and plugged it back in, but to the other plug, which actually wasnt working. He came and checked the tank and plugged it in to the working receptacle and hit water was back. He said to call him anytime if we need anything and took time to explain safety features of the tank.
Overall, the team at Maple was very easy to work with. They know what they are doing and are able to explain concepts in detail. I would definitely recommend them.