We consulted with a few companies on replacing our A/C (17 years old and dead) and furnace (23 years and dying). Maple was one of them, after being referred to me by my father-in-law, since he had his system replaced last year.
Reza came out, examined our current system and made appropriate recommendations. He was patient in answering questions, and not pushy about following up with us or pressuring a decision.
As for the systems, I can't comment on the furnace yet because we haven't needed it, but it's nice to have the A/C system working again.
During the installation, everything went according tp plan. The crew discovered that we needed more venting into the laundry room - they installed this for no extra charge. Everything was done in about 4-5 hours.
My only complaint was that new piping was needed to vent the furnace to the outdoors (our old furnace vented through the chimney). However, a fair bit of debris was left behind from drilling the holes to allow for this pipe, and from installing the laundry room vents. It only took me a few minutes with a broom and dustpan to resolve it, but I shouldn't have had to.
(It would have been nice if I saw the gas card offer earlier, too, I suppose).
- Approximate cost of services:
- $8,200.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi,
Thank you so much for using Maple Air Inc and leaving us such a positive review. We also thank you for your honest feedback and will continue to work hard to improve our customers' experience. We loved hearing that you had a positive experience with your installation. Our professional business environment is powered by our experience and expertise in the field of heating, ventilation, and air conditioning. Don't hesitate to reach out for any future projects, we hope to hear from you soon. Have a great day!Customer Success Team
Maple Air Inc
www.mapleair.com