K. & L. in Riverdale

We have a 3 story house. Last year water started leaking from our flat roof and coming to a 3rd floor window, but it only happened during an unusually heavy downpour. Since it only happened a few times in a year, the source of the leak was very hard to trace. We hired a roofing company, which shall go nameless, to fix it. They said they found the problem but the next time there was a big downpour, water was till leaking into the house. We called them back a couple of times but they just could not fix the problem. It was frustrating and I even got up on the roof with patching material to see if I could find the leak myself, but water still came in. We decided we needed to find someone with more expertise. I found Fixer on The Roof on Homestars and decided to give them a call for an estimate. Rick was very knowledgeable about the materials used on our flat roof and spotted an installation error which would be enough to cause a leak during a heavy downpour. Since I had been through this before, I questioned him closely and his answers were detailed and demonstrated a real knowledge about roofing. Rick fomulated a solution to the problem. Again I asked a lot of questions and Rick explained why his solution should stop our leak. The estimate was reasonable since the work involved a cap layer being put over the entire roof, and it did not involve replacing the roof at great cost. I felt enough confidence in Rick to hire Fixer on The Roof without even getting another estimate. My thinking was that this leak obviously was not going to be fixed by a guy with a caulking gun. Fixer on The Roof came out to do the work right away. Bruce, Rick and another roofer were able to get the work done very quickly and efficiently. Bruce even painted a metal roof vent so everything would look tidy. There's been a couple of very heavy rains since then, but no water has been coming in. So far so good. The work they did has a 5 year guarantee.

We found Waheed to be very knowledgeable about removing bedbugs. When our tenants called us about the problem, Waheed came out and treated the 3 room apartment. The cost was as quoted. It's been 3 months and the problem hasn't returned.

Our old furnace had a crack in the heat exchanger and had to be replaced. We decided we should upgrade our water heater to a tankless model at the same time. We did research on the internet and called three companies. There wasn't much difference in the three quotes, but we felt Dave from Laird and Son had a better knowledge of the systems and was able to explain some things that the other people didn’t tell us. He also gave us the clearest understanding of government rebates and how they would factor into the quotes. Installation of the new furnace went smoothly and the Laird installers left the basement clean and tidy. They took away the old furnace and water heater and they also took care of all the paperwork for returning the old water heater (it was a rental). A few days later, I had some problems with programming the water heater thermostat timer and I called Laird and Son. Brian came to the house right away and helped me set it. All in all, we had a very good experience with Laird and Son and we would definitely use them again.