Reviews

0/10

Not impressed with the techs from Divine. The first one came over to get a squeaking floor fix but we noticed the squeak start up after a few days. Another set of tech came over not knowing that their had been an initial attempt to get the floor fixed by their colleague. As soon as I informed him, he showed some reluctant not wanting to "rub his colleague under the bus". He also advised us against using swifter on the floor but I informed him that the defects existed before we took possession of the house. He left saying that they might come back later to do the repairs. To my surprise the office called referring to the damage as a flood damaged. I tried explaining things to the office but they mentioned they will only take what their tech says. They never even tried to carryout an investigation. They just showed that customer's satisfaction comes last on their company objectives/ policies. Spoke to the neighbours and discovered that many of them also have similar issues with the floors installed by Divine.

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Company Response

Dear Frank - we are new to homestars and just seeing this response. Although much time has passed since you wrote this, we still would like to investigate. Your response will be forwarded to top management. Thank-you for your feedback

0/10

Bought a Rohit show home about a year ago. The sales agreement was signed "AS IS" trusting that they would have pointed out any possible defects. On possession date some defects were identified, main one being the laminate floor squeaking and collapsing on some spots. Rohit contacted the trade to fix it. The trade attempted to fix it but their was no improvement after the fix. This was again reported to Rohit and they again contacted the trade. The trade came in again showing some reluctance to do the job since one of their colleague has initially attempted. They asked a bunch of question and condemned the fact we use swifter to clean the floor. I did mention to them that the damage has existed before I took possession of the house. They left and made a report to their office and Rohit that the damaged was caused by me. Rohit contacted me and I tried to explain the situation but the customer rep was just interested in closing out the case without any concern on customers satisfaction. I tried to tell my own side of the story but they just sent an email saying the case has been closed. Not impressed with the way Rohit handled the defect. Also spoke to the neighbours and found out that many of them also have similar issues with their floor.

2 of 2 people found this review helpful.
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Company Response

Hi Frank, thank you for sharing your feedback. We apologize for the experience you have had with your new home and we want you to know we do value all of our clients and our customer service. Please do get in touch with us at marketing@rohitgroup.com so that we can get your opinion on how to build a better home and improve our processes.