Divine does a fine job with hardwood. Roger and Leon are excellent and very professional. They'll explain exactly what they are doing and how it will look. Had an issue with the tiler in that the tile wasn't measured properly and left gaps close to the wall. A second installer was able to cover it with a tile surround. It took quite a bit longer but worked OK and at no extra cost to me. I'm satisfied with the outcome.
Thank you very much sir for your kind review - we just joined homestars hence the delayed response. We are happy that you are satisfied with the end result :)
When I was building my home I went to Divine, I went with the builder grade product, a wider maple hardwood. I have lived in my home for just over 2 years and noticed cupping. I decided I would replace my floor because it doesn't look good. I had flooring people out and both told me to contact the installer, this was a product quality issue not installation and they should warranty their product. Divine came out twice and told me it was an environmental issue and to install a dehumidifier in my home. I followed all their directions maintaining a 30-40% humidity and now I have to install a dehumidifier. I am so disappointed with this response and feel they should stand behind the products they sell. I will never use them again.
Had a water damage as a result of a furnace leaking. Really felt overwhelmed with the process and my insurance adjuster recommended Divine Flooring. Called one of the reps (Anthony Ernst) and they immediately came on site to assess the work that needed to be done.
They recommended a new flooring type called vinyl plank that is water proof as opposed to water resistant (laminate), provided a competitive quote after I shopped around to a few flooring companies. After deciding to go with them, they had installers come within the week to get the floor installed; thought this was unlikely being so close to Christmas but the recognized the urgency of the situation.
Very happy with the new flooring, the clean install process and the level from service from the sales rep. Would definitely use this company again.
Thank you for your business and the review.
Not impressed with the techs from Divine. The first one came over to get a squeaking floor fix but we noticed the squeak start up after a few days. Another set of tech came over not knowing that their had been an initial attempt to get the floor fixed by their colleague. As soon as I informed him, he showed some reluctant not wanting to "rub his colleague under the bus". He also advised us against using swifter on the floor but I informed him that the defects existed before we took possession of the house. He left saying that they might come back later to do the repairs. To my surprise the office called referring to the damage as a flood damaged. I tried explaining things to the office but they mentioned they will only take what their tech says. They never even tried to carryout an investigation.
They just showed that customer's satisfaction comes last on their company objectives/ policies.
Spoke to the neighbours and discovered that many of them also have similar issues with the floors installed by Divine.
Dear Frank - we are new to homestars and just seeing this response. Although much time has passed since you wrote this, we still would like to investigate. Your response will be forwarded to top management. Thank-you for your feedback
Amazing job in helping us sort out of flooring for our apartment. We really appreciated the honesty of the owners of this company and will be back to purchase more product in the future.
Thank you for your review!
Divine hardwood installed hardwood floors in the main floor of my house. The installation went well but after the fact there were cracks, uneven boards, and dents all over. When asked to fix the problem it look almost a year and they did not replace all the boards that i pointed out. Ensure that you are very thorough with them.
Received excellent advice and clear communication throughout the project. Wide range of hardwood options available in their lovely showroom. Work was completed quickly and professionally. Highly pleased with the result. Woudl recommend this company to my closest friends.
Thank you Joanne.
Name of product, Haro Chestnut Impresso. Great customer service! Job well done. Great after sales service. Minor issues promptly and satisfactorily taken care of. Very satisfied with product and finished job. This was a new laminate to the market, high end, very durable and everyone of our guests have been very impressed with the quality and look. We have made several referrals to Divine.
Thank you Vivian.
We purchased our home and had Divine install new hardwood on the whole main floor. Right from the beginning, they were great to deal with. The people we dealt with on the sales team were extremely knowledgeable and walked us through their wide variety of choices. The installers were on time, fast and did a great job cleaning up afterwards. We are very happy with the service we received from Divine and have recommended them to friends and family.
Thank you Ali.