Ilana from Vaughan

Very satisfied. Kevin did a great job. Was on time, was very polite and respectful, picked up replacement part and gave advice and suggestions for future. Will definitely use again.

Absolutely a nightmare. Worst experience of my life and biggest mistake I've ever made. The rep came to my door as though from Enbridge doing an inspection on the furnace. He tells me my kids and I will get carbon monoxide poisoning if I don't replace it. Then they say they have to replace the AC unit too. It turns out the AC unit is only 2 years old and didn't need to be replaced at all. I have been trying to get in touch with a manager and no one has called me back. Their '24 hour' turnaround time has now been 4 days and counting. Do not get involved with this company. This is gauging of unsuspecting people.

We had a raccoon on our roof very determined to find it's way inside. It damaged our roof which I patched 3 times before finally calling Gotcha Wildlife. I told Kenneth about the situation and he quickly understood and explained what was happening and what needed to be done. He arrived when he said he would and although we weren't able to be home he came anyway and repaired the roof fixing the damage done by the raccoon as well as fixed the repair job from the previous companies at no extra charge. Kenneth checked the roof and house and assured me the raccoon couldn't get inside. This peace of mind was very comforting. Once the trap was set up Kenneth explained step by step what would happen. He is extremely knowledgeable in the behavior of wildlife animals and answered all of my questions patiently, politely and professionally. When I had questions while the trap was set up he replied immediately and came to the house on short notice to ensure everything was set up properly. This type of availability and customer service is very rare to come by, I'm extremely impressed at Kenneth's quality of service. Once the raccoon was finally caught Kenneth came right away to pick it up and remove it. I definitely recommend Gotcha Wildlife and thank you again for everything.