Ontario Consumers Home Services

Electricians
2225 Sheppard Ave East. Suite 1501 NORTH YORK ON M2J 5C2
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33%

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Reviews by rating (past 12 months)

Reviews for Ontario Consumers Home Services

Average customer rating:
3.5 10 (88 reviews)

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phil from Ajax
phil from Ajax
2 reviews Toronto, ON
0/10

Water heater

I have a problem with water heater 6yrs old and had tech come last week to check it and says it is starting to rust but they are in violation of their contract because I have had it 6yrs and they have been twice to so called service it when they should do it every year
Appreciate anyone who knows anyone to talk to on this
Like the other reviews stay away

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John in Old Toronto
John in Old Toronto
0 reviews Toronto, ON
0/10

Ontario Consumers Home Services

DO NOT SIGN A CONTRACT WITH OCHS.

The water heater died after 6 years. Called customer service to get a technician out. And that's when we realized we have a problem. The technical support person is in India and was not familiar with our model. Had no idea how to help so "escalated" the case to be SCHEDULED for a home visit. We have to wait for 48 hours TO SCHEDULE THE SERVICE CALL.

They only answer the phone about 20% of the time. I asked for my contract which billing said they would email to me - they didn't. Asked to speak with a manager, which customer service said would call me - they didn't.

I was told I have a 10 year contract and CAN'T GET OUT OF IT. Even if their equipment doesn't work. They have their monthly contract and clearly will spend more on their lawyers than on their service. Short termed focused.

BE WARNED. OCHS OFFERS NO CUSTOMER SERVICE. STAY FAR FAR AWAY.

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Private User
Private User
Private User reviews Vaughan, ON
0/10

Deceitful and dishonest

Dishonest and deceitful. Didn’t show up for several service calls without even a phone call. Didn’t honour price freeze even though it’s in writing and won’t return calls. Stay as far away as possible.

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Unhappy Customer in North York
Unhappy Customer in North York
0 reviews Toronto, ON
0/10

Impossible to get a hold of any their office to cancel account

We have sold our house and are moving out of the city. It has been impossible to have anyone call us about cancelling our account. They make you leave a message and promise to call you back the next business day only to never receive the call back. My cell phone call logs can prove this.
I do not recommend this company and strongly caution anyone from using them.

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Umer in North York
Umer in North York
0 reviews Toronto, ON
0/10

Worst customer service

They scheduled a service three times and no one showed up any time. They keep calling and saying they had an emergency so the technician couldn’t show up. Looks like they only have one technician working for the company. I yelled at her over the phone. We have Better things to do then wait for them and they don’t show up.
I would never never never recommend this company. I made a mistake by getting a product with them.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Ottawa, ON
0/10

Water softener

Worst company ever. Do not ever get stuck in one of these contracts. Bought a house and got stuck in a contract. Customer service if you want to call it that is absolutely awful.

1 of 1 people found this review helpful.
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Stuart Potter from Whitby
Stuart Potter from Whitby
0 reviews Toronto, ON
0/10

Hot water tank fail

Inherited an aweful 120 month contract on a hot water tank worth hundreds, ends up costing thousands. No hot water for a week. Many calls to 'service' no calls back. Finally an appointment tonight, but he never showed. Maxium financial is their partner and the staff there are useless and just take your money and run. Nobody delivering service.

1 of 1 people found this review helpful.
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Jeremy McGhee in Mississauga
Jeremy McGhee in Mississauga
4 reviews Mississauga, ON
0/10

won't return my calls, won't fix my broken furnace

Not going to get into the outrageous pricing or the long contract OR the lien that they placed on my house. Woke up yesterday morning, had no heat. Called after hours "support", at 8:18 am, they said that they would call me back in a few minutes. 45 minutes later I called back, again, they will call me back in a few minutes. It's now 28 hours later and they still haven't called me back. No other company will service their equipment, and from them - no service, no fix, no care whatsoever.
Initiating a BBB compliant, and considering a lawsuit

Stay away from this company, far, far away.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
0/10

Unimpressed

I cannot make it any more clear that this is a huge mistake. Unless you live in a region with harsh water then you do not need a water softener. My parents were convinced into renting this for $38/ per month on a 120 month contract. Two people came to there door and insisted them on needed this water softener and my parents invited them inside. They did not explain how long the contract will be and what the penalties were. I cannot even formulate enough words to show my disgust. I just want to warn everyone to not show any strangers who come knocking on your house your bills or agree to any contracts. Ive called 3 numbers and because my parents signed the contract no one is willing to help unless they buy out the softener. They are currently stuck with this for another 59 months. So please please be careful and dont sign anything if you dont understand.

1 of 1 people found this review helpful.
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Kevin in Toronto
Kevin in Toronto
0 reviews Toronto, ON
0/10

reverse osmosis in the kitchen

Their representative explained that I shall pay a monthly fee and they take care of everything including changing the cartridges. The contract was not clear and did not explain the issue very clear. They did it for the first year and after that they stopped it and said that I have to buy cartridges and change them myself and they only service the "equipment" if it has any problem. The cartridges are essential part of the system and now I have to pay five times of the real value of the system without actually receiving the required services.

1 of 1 people found this review helpful.
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More about Ontario Consumers Home Services

Ontario Consumers Home Services is a 100% Canadian owned and operated company. Our Management Team has a combined experience of 50 plus years which helps us serve thousands of our customers to the best of our ability. Our organization is one of the fastest growing Home Service providers in the ...
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