Heather from Pelham

Most years during the spring thaw, I would have water seep in at the base of my cement stairs in the basement. I called RCC and Robert Doane came to look at my problem. Robert called to let me know when to expect him and was promptly here. He discussed in detail what was causing the problem and made suggestions as to what RCC could do to remediate the issue. He left me with a couple of well explained options to consider. I decided to go with one of the options and was in a time crunch to have it completed before returning to work, but Robert made it happen. Billy and Rich came to do the work and were very competent. They were polite and very neat, completing the job of removing cement along the wall, installing the weeping tile, cementing back over it all and replacing my existing sump pump all in the one day. I have been more than pleased to go through the spring thaw and a couple of hefty rainfalls without seeing a drop come in my basement. Many, many thanks to Robert and the team of Billy and Rich for making my basement a worry free zone for all the springs to come! I highly recommend them to anyone needing to have waterproofing work done.

When I called in to check on the age of my water heater, the representative was extremely pleasant and efficient. She booked the replacement for the following week, no lengthy delay. The young men who came to do the replacement were very courteous and clean, efficient workers. Upon completion of the installation, they took the time to go over the controls and settings leave me very comfortable with it. I was very impressed with the complete service.