Reviews

2/10

Built a new house in 2018. Used a reputable general contractor (who did a great job). I wanted good quality windows and doors, but because of the size of our job (25 windows, 2 triple sliding doors, 1 entry door) I was looking for a mid-range priced product to fit my budget. Ostaco was one of the options suggested to me as a good mid-range product. The build was finished in August 2018. I had one issue immediately which was that a lot of the metal crank handles on the windows were cracking. Ostaco's service tech John came out and replaced all of them, and he also found some other issues that I wasn't even aware of (missing components on the front door). As a customer, this was a good experience. Then in the fall, I noticed leaves, pine needles, and other debris on the kitchen floor which was odd because all doors and windows had been closed. Upon closer inspection, discovered that the door when closed had a 1" opening to the outside because it was missing some components (impervious block and dust pad). The opening is large enough for leaves and debris from outside to blow into the house, along with cold air. A mouse can easily squeeze in through a 1" opening. I reported the problem on Dec 5th. Their customer service manager said on Dec 6th that a service call might not be possible this month. On Dec 20, I hadn't received any update from Ostaco, so I followed up with the customer service manager again, and was told that a service call hadn't been scheduled yet and was unlikely to happen until late January. Making a customer wait for 1-2 months in the winter time to fix a door that leaves a 1" opening to the outside when the door is closed is simply unacceptable.

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Company Response

Hello Rob S., what differentiates Ostaco from other companies is our commitment to customer service. I appreciate that you state that the initial experience was positive, and it is unfortunate that our service tech was booked for the remainder of December. Please e-mail marketing@ostaco.com with your availability on December 26, 27, 28 and we will be certain to get someone out to have a look at your door before the year ends. Happy holidays from Ostaco customer service.

10/10

Great experience with Petar and his team. Petar listened to what we wanted to do - direct more roof water towards front of house where land naturally slopes downward to get it away from our house/foundation. He answered all of our questions and had great ideas about how to improve downspout configurations to move water to front of our property. We reached out to Petar late in the fall, and although there were weather challenges, he was able to get the work done in the 1st week of December when other companies said they wouldn't be able to do the job until next year. Removed and disposed of old troughs & downspouts, and installed new ones + leaf guards in just one day (3 separate roof levels). It was obvious from watching them work that these guys are highly skilled. Property was left spotless afterwards. Very pleased with the end result - peace of mind knowing roof water/snow melt won't be around our foundation anymore, and that our troughs and downspouts will not be full of leaves every year. Thanks Petar & team!

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Company Response

Thank you for the thorough review of our service! We operate our company until the weather allows us to work safely and still provide quality work. We take your water re-route needs and work together to find the best solution so that the homeowner is always well informed during the whole process. You are most welcome and thank you for choosing us for your aluminum needs!

10/10

Nick lived up to the positive reviews. Responded right away, came onsite and provided the quote, kept in touch, and completed the work quickly (within 1 week of my call). There were 3 very different options for running the gas line and none of them were simple, Nick explained the pros and cons of each one. I had a cheaper quote from the store where I bought the bbq but they hadn't even come on site to see the issues and Nick explained why the basic install wouldn't apply in this case (very long run requiring larger pipe because of pressure drop). Nick had to lower the entire gas meter to make room for the new connection and even adjusted the pre-existing interlocking stones so that the meter would be above grade again as required by code. Very clean and professional install job. Thanks Nick!

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Company Response

Appreciate the review Rob, Your job had its challenges, at the end we completed everything to building code and it all looks great.