Reviews

1/10

Dec 21st - Sam came reluctantly. Stood around punching buttons on fridge. We cycled the breaker in the hopes that fridge would be OK. Sam wanted to go and said he would call back later, but wanted $79.10 to "close out the ticket". I called him in afternoon when clear we still had a problem. Sam said he would come out next morning. Dec 22nd after noon- Sam called. said parts depot closed, so no point in coming out. Dec 24th - parts depot still closed, but he came in afternoon to do the diagnosis he should have done on the 21st. Identified bad CPU. Dec 27th - Sam returned and installed CPU. Fridge fixed. We did not get a detailed invoice but total came to $490. Charges seem a bit high, and they were poorly explained. Resolution of the problem was dragged out over the holidays by the wasted first visit. These folks get one star because the fridge does work, but I sure can't see using them again.

Approximate cost of services:
$570.65
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Company Response

Hello Gerry. Sam is a very professional appliance repair technician and essential part of appliance diagnosis job is to check the functionality of the unit punching buttons (specifically wile checking CPU where you had your main problem). I am very sorry that all our parts suppliers were closed during December holidays but we could not do much more than just to wait for them to open on December 27th. CPU is a pretty expensive part and the main fraction of your repair bill is coming from the cost of this part. We can assure you that our prices are very competitive. I agree with you that we could do a better detailed invoicing for you but after holidays there were many customers like you waiting for the service and that is the reason why Sam did a short version of invoice for you. We wish you could call our customer support department or email us to manager@ApplianceRepairExpert.ca before placing negative review about us so we could help you and answer all your questions/send you detailed invoice. The most important is that your fridge working now and we fixed it!!! So we cannot agree with you that we deserved 1 star for just not detailed invoicing! However your feedback is very valuable for us and from now on all our technicians will pay more attention to detailed invoicing! Thank you.

Customer Service Manager
Appliance Repair Experts

10/10

After 16 years, our 25 year roof was dead and leaking. We checked Homestars and found three roofing contractors with good ratings at worked in our area. We selected Professional Roofers.com based on great reviews, timely response, and fair and well presented quote. They more than met our expectations: materials delivered as promised, installation done on time, worksite left clean and tidy, and our questions and concerns answered. Very professional.

Approximate cost of services:
$10,000.00
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10/10

We have dealt with A1 for many years. Several years ago we investigated replacing our 30 year old air conditioner. While others were prepared to sell us a new one without question, the A1 rep pointed out that energy savings would not cover the cost, and it was better to stick with the old one. At 34 years, the old AC finally died. we got quotes from A1 and another well regarded company. A1 offered the most economical, high efficiency replacement, and we were pleased to go with A1. We have been completely satisfied with our dealings with A1 over the years, and the sales approach and installation of our new air conditioner were excellent. We haven't hit summer yet to know if there will be any issues with the unit, but we are confident that A1 will be there to sort things out if needed. We highly recommend A1.

Approximate cost of services:
$4,000.00
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Company Response

Thank you Gerry for your kind words, we love hearing from our loyal customers. We work very hard to keep our customers happy from the initial installation all the way to the yearly maintenance checks. Im glad everything has worked out for you. Take Care!!