Appointment was kept to the time window chosen. A phone call preceded the service, so we knew when to expect someone. The technician was thorough and answered all questions. The follow-up emails outlined future action and were very helpful. Booking online was easy...and Enercare sent us a reminder to book!
Duct, furnace, A/C and dryer vent cleaning
We are very pleased with the service we received from Twelve Points. Rupert and Garfield were very thorough and explained the process as they went along. Rupert made sure he showed us before and after pictures. They called to confirm arrival time and were here promptly. They left the house clean and replaced all furniture as they found it.
Dear Customer, thank you for choosing Twelve Points Air Duct Cleaning to make the air you breathe better. We value your support and appreciate you doing business with us. Once again thank you.
mold removal/remediation in attic
Our home is about 50 years old and during this brutal winter my son noticed wet spots on the ceiling. He went into the attic and saw wet beams and areas of mold. I called The Mold Guy after reading all the reviews and spoke with Kay. She explained how Ross would come out and inspect the area and then provide us with an estimate. Ross came right on his scheduled time and diagnosed 4 issues that needed to be dealt with. He provided the order necessary to solve our problem (dealing with the mold was third in the order). He provided names of companies to call and told me what to expect to pay each one and what work they had to do. When his men came to deal with the mold they were punctual and very thorough. They took before and after photos which Ross has sent to us along with a certificate stating the mold was dealt with. Overall, I cannot say enough about the service received. If I had a question (i.e. about insulation) I called and Ross answered any queries I had. We were very pleased.
Hi Terri! thanks for taking the time to write this review. When it comes to mold removal it is important to us to have fully certified and knowledgeable staff members who can effectively assist you with your mold remediation project .. from start to finish. So glad to help!! Thank you thank you Kay!
