Reviews

10/10

Word Order No: 303227 I highly, highly recommend Elite. Overall, I had an incredible experience with Elite Appliance Service. The front desk team helped us check to see if our builder home (1-year old) would have a warrantied washer. Unfortunately it wasn't. That being said, Benjamin, our service tech was incredible. He took the time to inspect and test the machine thoroughly. Because the machine was still new, instead of replacing the front door seal, he re-installed and adjusted the original seal and retested the washer. Everything was perfect! In a world short of customer service and companies have little regard for consumer costs, Benjamin and the whole Elite team are a breath of fresh air. The service was courteous, customer first, honest, and quick. They could have simply installed a new seal and hit the customer with a large bill, but instead looked out for the customer's best interest and fixed the machine without incurring additional costs. Benjamin even took the time to take us through some tips and tricks specific to our machine. THANK YOU!

Approximate cost of services:
$125.00
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Company Response

Thank you very much, we appreciate your feedback. I will be sure to forward this to techs manager to see he his recognized for his efforts.

10/10

In a world where people are quick to complain and slow to compliment, I had to take the time to review AirNet and thank Sam. They're a phenomenal company. In the winter, our furnace broke down. I called AirNet. Sam was at our house in under an hour. He thoroughly fixed the furnace, tuned our hepa filter and adjusted the humidifier. Most recently, we noticed our air conditioner was giving us issues. We called AirNet and 30 minutes later Sam was here to the rescue. It now runs like new. What's best is that he took the time to take me through proper maintenance of the furnace, air conditioner and even the thermostat.

Approximate cost of services:
$1,350.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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0/10

We hired the company to do both an exterior and interior window cleaning. They cleaned only our exterior fronts and then left a piece of paper (apparently an invoice) with a dollar amount on it. No official invoice, no tax breakdown or HST number. The invoice was for $150, but they never completed the exterior or interior windows. They tried saying they did the work. Not only was I home that day to let them in for the interior, but we have surveillance cameras that showed they didn't do any cleaning. They promised a re-clean and we booked an appointment. I stayed home that day. They never showed up. Two days later we receive a voicemail saying they'll come in on another date. Again, no-show. They've called with 3 appointments and never showed up. For a guy that manages trades for a living, this was by far the most unprofessional, service I've ever encountered.

Approximate cost of services:
$220.00
What could this company do to improve their services?
1. Show up to your appointments. 2. Actually perform the services you were hired to do. 3. Actually do a good job of the services you where hired to do. 4. Don't just spray windows with oxygenated water. If I wanted to blast my windows with a garden hose, I could do it myself. 5. Upon completion of services, provide an actual invoice with tax breakdown and a legit HST number. 6. If you're going to bail on the job and still bill the customer, make sure they're not home or have security cameras.
Any advice to offer fellow homeowners facing a similar project?
Hire another company. There are plenty out their. Often enough, smaller companies value their reputation and are willing to provide better service.
4 of 4 people found this review helpful.
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Company Response

Hello Michael,

I've attempted to look for your record in our system so that we can resolve this issue, however with the information on this site I am unable to find you record. I wanted to state that this is not common practice for our company. If a customer for any reason will not be serviced, we contact the customer to let them know that we are unable to service them. I do apologize, that we dropped the ball with you. I would like to resolve this issue you have, please contact me at 905 695 1670 and speak to Andrew, or email Andrew.irvin@gspccanada.com and he will be able to resolve your issues.

Thank you,