Reviews

5/10

Meh. They did an average job. Some high points some low points. Nothing to make me not want to use them again but nothing that stands out as exceptional. To be fair, it was a far from ideal job with lots of unique challenges. I would use them again and recommend them but not a strongly as others on the project.

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Company Response

Hello Dale. Thank you for taking the time to submit a review. As you stated there were many "unique challenges" we were faced with and we dealt with each situation as best we could given the circumstances. I hope the remainder of the project goes smoothly.

10/10

Had a great experience. The job was about as far from ideal as it gets, and Alex and his crew just rolled with whatever came. They were very accommodating and did excellent work. They pushed back when required and went the extra mile when appropriate. I could not be happier with their services. The company is a prime example of "tone from the top." There were several stages to the project and by extension, several different people on the site. All were exceptionally courteous, professional and highly skilled. I am a very happy customer.

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10/10

Amazing It is not often that you run into someone who does what they said they would do, when they said they would do it and for the price quoted. Dave is that guy. I would, and will continue to use their services. The first experience was such a good one I that used the company for other jobs. Job quality is above average and VERY consistent. To the point where I use them to do things that I normally would do myself, just because I know that it will be easy, reasonably priced and hassle free. A word of caution, however. If they say they will be on the jobsite on Tuesday at 7, they don’t mean Wednesday or next week. They mean Tuesday at 7:00:00. Don’t sleep in, banking on them being late. Workmanship is excellent and they seem to take pride in what they do. If you are thinking of hiring them, do not hesitate.

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Company Response

Dale, I just noticed your comments, Fells good... It was pleasure working for you, Thank you :)

0/10

Quote...... $1,800 Actual cost........ $3,500 Learning who to never deal with again.......... Priceless. I booked Abbeywood to pack my belongings, move them to storage and then return them to a new address. Abbeywood sent a salesperson to review and quote the job, which gave me confidence that they were a professional and organized operation. The illusion stopped there. The staff is not courteous, careful or contentious. The move was on a snowy day, and the staff walked in and out across carpets with wet salty boots. The actual site visit prior to the move notwithstanding, they came unprepared, and unapologetic with not enough staff or packing materials. They required constant supervision and complained for most of the day about how much stuff there was. When they ran out of boxes, it was their intention to leave the remaining articles behind. Some items were lost, others damaged. Dealing with the office leaves you feeling like you are quite an inconvenience. Not a good experience. You would be way better off hiring 2 teenagers with a U-Haul....... Very unfortunate. I would not recommend this company.

3 of 3 people found this review helpful.
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Company Response

Dale, Thank you for taking the time to write a review of your recent move with our company. Your feedback is extremely valuable to us and I am sorry to hear that you were not pleased with the overall quality of your move. Weather conditions can play a big role when it comes to moving, and it is always takes longer to move when it is a snowy day. I assure you that we strive to take utmost care to ensure moves are done to our customers' expectations - but for some reason this has obviously gone wrong in this instance. I would encourage you to reach out to us for your next move and give us a chance to turn your experience with our company around.