Our Toronto to Vancouver move went well on pickup (great careful team). Delivery was a joke - understaffed (2 guys including the driver, had 5 people on pickup, so they went over the estimated time and we ended having to help them) and disorganized. Had multiple boxes from another party delivered (which I found and told them to take back). For the items they packed/unpacked, the movers put the empty boxes beside full ones, then when removing empties took a full box (item still in it) back onto the truck without us realizing and apparently recycled it.
We have gone through an extensive process to try to obtain compensation, or at least clarification of how they justify violating their own terms of carriage, including writing their President. Haven't heard back.
In short, paying for a professional moving company but only getting the service on half the trip was't worth it. Tippet then wasn't willing to address their error. I'd suggest looking at another company.