Tippet Richardson

Formerly Tippet Richardson Ltd
Moving & Storage
25 Metropolitan Rd Toronto ON M1R 2T5
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Moving & Storage
Tippet Richardson
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49%

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Reviews by rating (past 12 months)

Reviews for Tippet Richardson

Average customer rating:
4.6 10 (33 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

Avoid Tippet Richardson like you would COVID-19

A local 3 day move from house to condo (2.8Km). Day 3 was a disaster. Three items damaged (dropped) when unloading truck; the top to a travertine marble end-table, a large desk and a component cabinet (one of five) of a 118 inch wall unit. Initial settlement: desk denied as it was "falling apart"- replacement $900; the travertine end table allowed at $350 (replacement $1500) and the wall unit allowed at $200 (replacement $10,000). At the conclusion of the move TR refused to move 3 large shelves; part of the wall unit. I had to pay extra (cash) to have them brought up. So much for contracts. They are not to be trusted.

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Company Response

Hello, We're sorry to hear this. We would like to learn more about your specific situation. If you wouldn't mind giving Blair a call at 416-292-4555 at your convenience. We will investigate after talking with you. Thank you.

Private User
Private User
Private User reviews Oshawa, ON
10/10

Moving from Whitby to Oshawa

Lynn arranged everything for our move with overnight holding and everything went well. The moving team, led by Curtis, was Excellent, hard-working, faster than expected. It was a bit more difficult as we had very large furniture to fit into our smaller new home, but they accomplished it. All wore masks, which was important during this time of Covid 19. Thanks

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Company Response

Thank you for the great review! We are glad you are happy with our service!

Private User
Private User
Private User reviews Toronto, ON
1/10

Move from a two bedroom apartment into a house.

Movers took an inordinate amount of time. They were polite, but very slow and careless. They damaged several items and lost others. Luckily, the concierge at my building (who was concerned about the movers) checked to make sure they’d taken everything. The concierge found several items left behind including a large and very valuable (26 x 40 inch) piece of artwork. When I contacted the company and reported that the artwork and other items were missing, there was zero customer service. It was a terrible experience.

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Company Response

Hello, We're sorry to hear this. We would like to learn more about your specific situation. If you wouldn't mind giving Kurtis or Blair a call at 416-292-4555 at your convenience. We will investigate after talking with you. Thank you.

Private User
Private User
Private User reviews Toronto, ON
1/10

Expensive and Add Ons

Tippet Richardson has OUTRAGEOUS COSTS for a move. Unless money is not an issue, do not even consider requesting a quote cause they don't even follow costs that are outlined in the agreement. They add travel to and from the move destinations; gas; and $200 per hour. They have careful and friendly crews, however, it is not worth the money. Reason why is you will receive a quote for half the time, and since they secure a deposit on your credit card they will put whatever ridiculous amount they want to charge you for double the hours immediately on your credit card. Dispute it and they give you the run around for several months, thinking you will give up on a credit. Rent your own moving truck, hire private movers that are outside of this rip off mover and you won't even spend half the money. Thousands of dollars to move, legal fees for a move, not to mention all other costs associated with the move is not worth your time to even consider Tippet Richardson. Ridiculous costs and they add on costs that are unreasonable. Never again!!!!!

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Company Response

Hi, We take pride in providing high quality services. If you are willing to talk further, we would greatly appreciate if you can call our General Manager at 416-292-4555 or email at bmathieu@tr1927.com . Thank you

Private User
Private User
Private User reviews Vancouver, BC
0/10

International relocation

After 6 international moves, this is the worst shipping company we have ever dealt with. They have cost us more than quoted, they have done nothing to expedite and reduce the additional costs incurred due to delays in moving the container off the ship. And they continue to cost us money in accommodation because they can’t confirm delivery of our goods. Not to mention it has taken more than 2 months to get stuff from the UK. This company and their staff have no consideration whatsoever for people’s livelihoods!

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Frombirgden in Scarborough
Frombirgden in Scarborough
1 review Toronto, ON
10/10

Move from Europe

Outstanding pack from Mondial movers to partner Tippet Richardson with a fantastic unload. Crews on both sides of the ocean were excellent Our car was shipped and off loaded with zero damage or problems. Would highly recommend both. No damage thus far.

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DSM in Old Toronto
DSM in Old Toronto
1 review Toronto, ON
0/10

TR does not deserve their high end reputation

The first crew of our two day move included a high school kid, a chain smoker and a guy that had to take a 1o minute break every 10 minutes. It took 9 hours to load the truck. The unload at our rural location took 2 hours less despite the crew needed to use a shuttle truck as the large couldn't make it up the gravel road in to the house. The bill included bogus charges for wrapping etc that wasn't actually supplied. When I complained about the weak effort from the first crew I got told June was a busy time and it was a hot day. Had to contact them 4 times to get them to reverse the bogus charges and even them they didn't refund the full amount. Will NEVER NEVER used TR again. Don't be fooled by the impression they try and give you that they are elite and their crews are full time professional movers. It's not true.

2 of 2 people found this review helpful.
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TheOldDC in Toronto
TheOldDC in Toronto
1 review Toronto, ON
2/10

Crappy service, zero accountability

Really disappointed with the claims process after I was encouraged by the movers to transport an electronic device on the truck, only to have it broken. Non-responsive, unhelpful and no accountability. If I wanted this kind of shoddy service, I would have hired a couple of local guys off Craig's list to move us from our apartment into our new home at a fraction of the cost. Over-priced and crappy customer service.

2 of 2 people found this review helpful.
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Private User
Private User
Private User reviews Ottawa, ON
2/10

Moving across Canada

Terrible moving Company. Very enthusiastic and helpful at the beginning despite trying to sell you on services not needed. Moderate to good when packing and leaving the original location, once the truck is packed and en route, you will not hear from them until they call you to let you know they will be charging your credit card. No other follow up, despite making numerous mistakes throughout the process. Once destination was reached, movers did not follow move-in policies despite being asked to do so and Tippet-Richardson had no follow up to ensure everything went smoothly. Would not recommend to anyone. Their sales/moving consultant who is supposed to be the primary point of contact is out to lunch.

2 of 2 people found this review helpful.
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Derry
Derry
6 reviews Vancouver, BC
1/10

Good in Toronto, preposterous in Vancouver

Our Toronto to Vancouver move went well on pickup (great careful team). Delivery was a joke - understaffed (2 guys including the driver, had 5 people on pickup, so they went over the estimated time and we ended having to help them) and disorganized. Had multiple boxes from another party delivered (which I found and told them to take back). For the items they packed/unpacked, the movers put the empty boxes beside full ones, then when removing empties took a full box (item still in it) back onto the truck without us realizing and apparently recycled it.

We have gone through an extensive process to try to obtain compensation, or at least clarification of how they justify violating their own terms of carriage, including writing their President. Haven't heard back.

In short, paying for a professional moving company but only getting the service on half the trip was't worth it. Tippet then wasn't willing to address their error. I'd suggest looking at another company.

2 of 2 people found this review helpful.
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