I hired TR because of their reputation as a reliable moving company. However, I cannot recommend them due to: 1) the actual cost being $500 over the estimate 2) the sales rep being let go while I was arranging the move. I had to be told by her rather than a company rep. informing me there would be a new rep handing my move. I was concerned my move would get lost in the shuffle 3) I purchased Market Value Protection insurance assuming it would cover any damage & was not informed that, although they put a value of $45,000 on the contents, it does not cover anything older than, essentially, 14 years as it is based on depreciation of 5-7%/year, not value ( I had wondered why, when making the claim, they had asked me how old the damaged pieces were vs an appraised value). Confusing. 4) there was $900 worth of damage to my antiques that, of course, the insurance would not cover. They did give me a "goodwill" amount of $300 5) they charged me an additional $339 for packing materials (wardrobe & mirror boxes) which they had indicated were complementary 6) after a wasted month of back & forth emails (mostly my emails to them asking for clarification) & a lot of forensic analysis on my part (they did provide me w/ supporting info.) they finally told me that they had assumed I had purchased those boxes as they were not returned! Really! What would I want w/ 2 wardrobe boxes & 10 mirror boxes in a 2 bedroom apt.! They did refund me the amount but what a waste of time. I should have done my homework especially regarding insurance & should have read the Homestar reviews before deciding on a moving company. Caveat Emptor! Lesson learned, Nick.
- Approximate cost of services:
- $3,500.00