Reviews

10/10

We hired Shelli and Wolf to restore our deck, which was in serious disrepair as a result of the original contractor’s slipshod installation. Their original estimate, using wood, was below our budgeted figure so we decided to use composite decking instead of wood. Even then, their price was quite reasonable. We are delighted with the result. They were able to retain the existing wood framework, which Wolf reinforced with new wood. He also was able to use several other elements from the old deck that were in good shape, but he meticulously reinforced and solidified the whole structure with new materials. We were impressed with Shelli and Wolf’s friendliness, workmanship, attention to detail and great suggestions along the way. We love our new deck!

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Company Response

This is exactly how we want to leave any project!!
Thank you so much. It was a pleasure to work with you.

10/10

Grant Reuston is our man when we need plumbing work done. He located a difficult-to-find part and replaced a very old bathtub cartridge with professionalism and good humour. He advised us on the steps in the process at the beginning and left us feeling confident in his knowledge and skill. He arrived on time after a phone call told us he was on his way. Grant did a great job. We highly recommend him.

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Company Response

Hello John and thank you for sharing your positive experience with Mr Rooter and our technician Grant! We take pride in responding in a timely fashion and making our best effort to understand the customer's needs in every situation, keeping our customers informed along the way! Grant was a great example of that! Thank you for choosing Mr Rooter and have a great day!

10/10

Gas fireplace would not ignite. Nima provided same-day service, used diagnostic equipment to detect a problem with a temperamental wire connection in the thermostat and provided a prompt, cost-free solution. Nima was courteous, personable and accommodating, answering all questions. Two years ago, on a friend's recommendation, we switched to Mr. Heat for our furnace, AC and gas fireplace maintenance. In comparison to other services we have used, we have found them far and away the most prompt, professional and efficient. Highly recommended.

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Company Response

We really appreciate your business and looking forward to help you with your other hvac projects.

10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

It's easy to not even think about your dryer vent as long as it's working. We're pleased that we got a heads-up from a newspaper article and called Dryer Vent Wizard to check ours out. We'd had the flexible, silver-coloured type venting for years. Tyler, the owner, called at 8:15 to advise that he would arrive on time at 8:30. Explaining that our venting was a fire hazard, he advised that the venting would have to be replaced to meet code requirements, but first he tested the air flow and temperature and let us know the dryer itself was working well. He did the job in an hour, took away the old venting and other debris, and left the work area clean. Tyler was prompt, friendly, knowledgeable and professional, and left us with peace of mind. We highly recommend him.

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Company Response

John, I always feel better knowing that I can reduced a fire hazard and make another family safer. Having the proper vent and construction will also result you seeing some energy savings. It was a pleasure meeting you and thank you for your business.