JF in North Toronto

Work order 303323. Great experience. Easy to book, text confirming arrival. Tony did thorough diagnostic and fixed my fridge without needing any new parts. Quick, efficient. Definitely use them again. Thank you.

I'm thrilled with the work art metal did in my back garden. The original job of finding a particular profile to match my existing was very well done. Then when the new was installed, it made the old look terrible! They arranged to repaint the old to make it all match, and all at a very reasonable cost. I trust Alex and team to work with me to get it right, without question.

Alexanian was contracted to supply & install a low maintainance beige berber in the upstairs of a 3 bedroom house before a move in. Low maintanence product that would not show foot prints was the key criteria. The salesman assured me that "trackless" carpeting was just that and would not show foot prints. While it was being installed I knew there was a huge problem. Every step showed and the carpet was matted down. A manager came out and called the issue "roll crush" and made an appt for an inspector to evaluate. The inspector stated the problem had nothing to do with roll crush but was 1) a style of carpet that would always show steps because it was tactesse - an extra soft synthetic fibre. 2) matted down because of excess solvents left in the carpet during manufactuing. the inspector took a sample away for testing because there was clearly an issue. Two weeks go by and the Alexanian manager calls to find out when he can sell hte next project & make some more money. His followup was about his next order, not to see if the 1st job was complete and satisfactory. I informed him that nothing more was happening until hte 1st job was corrected. He then promised to follow up and get to a resolution. Wait a couple more weeks. His next call was to tell me that sample sent for testing was lost so they couldn't get results - what a coincidence. He made no attempt to collect another sample to complete testing - he really didn't want the results. The latest call with this manager (after 5 1/2 months of ongoing hassle) was to discuss the 2nd job that he viewed as still open for discussion. I am exhausted and fed up. I have resigned myself to being scr&wed out of the cost of this installation but it is better to walk away than deal with these people anymore. I will start my research again to find a reputable company that will rip out the below standard product without giving me an addiotnal part time job of followup.