Recently we completed a kitchen renovation using multiple trades of which we have posted excellent reviews on home stars. After completely ripping out all of our existing kitchen realized we need to make a few minor adjustments to our electrical wiring. As it was time sensitive we called 4 star and amazingly they were available asap.( This is why I gave them the 1 star. )We required a new dishwasher circuit and the electrician used the existing garburator circuit as a junction box leaving approximately 5 ft of wire. We than required a separate circuit for an over the range microwave which the electrician than used the existing dishwasher circuit, fishing it to centre of wall( all 77 inches). He also removed the old microwave circuit from the panel which was no longer required. So 4 hours of work...(including approximately 1/2 hour calculating the invoice , a lot of upselling )and $930 later of which they claimed $268 (approx $160 above the actual cost)went to the city inspector . Brad the electricians only objective was to up sell rather than complete the work requested. Overall we feel we were hosed on this service especially after comparing the actual work completed with other reputable electricians and ,would highly recommend you Not Use This Company. Susan and Dave
- Company Response
Hi Susan and Dave,
I was hoping we could talk, I'm unable to find your information with only a first name. I would really appreciate if you gave us a call so we can resolve this.
At 4-Star electric we have 2 policies in place to avoid these concerns:
1. Up-front Pricing. All pricing is done before any work is started.
2. 100% Satisfaction Guarantee. If you are not 100% satisfied with our service, you don't have to pay.
The part that confuses me the most is that you, "compar[ed] the actual work completed with other reputable electricians." I'm assuming, you may have called them to get a quote over the phone. We used to provide quotes over the phone a long time ago, but we found through experience that these quotes are never accurate. Some times they were high and other times they were low. All in all, they were just Guesses. That is why we only provide pricing on site and before any work is even started, so you know the exact investment.
I look forward to your call or email, so we can resolve your concern.