I had a service done on my condo where the thermostat wasn't working and was old. I had a technician come in and he was polite and professional in how he introduced himself.
He mentioned that the thermostat had to be replaced and the only one compatible would be the Tekmar one. The Tekmar one had to be ordered in from Toronto and it came a few weeks later.
It was installed but it didn't work properly and we were unaware of it until our infloor heating system died and we had to get the infloor heating system replaced by a plumber. The plumber noted that the thermostat wasn't working and it was incompatible with the infloor heating system and needed to be replaced which he did.
I was disappointed with the outcome of it. I called 4 star electric to look at it and figure out a fair settlement. I was able to get a partial refund for the job done but unable to get a full refund. However, it was understandable as the electrician's service was good and professional and he did arrive on time and made an effort to try and fix the problem. I just wish he could have recommended a plumber at that time and not try to fix something that he wasn't 100 percent sure about. While still somewhat disappointed that we were out some money, I was happy to get a sincere apology from the company and they went over everything with me.
I understand we all make mistakes and things happen. I would still consider them in the future as the senior electrician did come over to my residence and tried to make things right as best as he could. Thanks for doing what you can. Much appreciated.