a month ago
I was under the impression that granite was virtually indestructible. That being said, the countertop they installed was damaged before it was even installed according to Frank, their installer, when he came by to fix it.
I first the noticed scratches and chips after my under cabinet lighting was installed. I emailed the sales person, Melissa, and she told me that it looked like the damage could be easily buffed out so we set up a time for her crew to come by. I was relieved however, this was short-lived. Frank told me that he would not be able to fix it and would only make it worse. He also said that it could not be replaced without possibly damaging my new sink/faucet, backsplash, cupboards and most likely flooring. I am stuck with their shoddy product and there is nothing to be done about it.
I had my contractor over and he said it wasn't polished enough before installation... GREAT! Steer very clear of this company and their products as they can't be trusted to ensure customer satisfaction let alone installation of an undamaged, finished product. Their own installer was embarrassed!
I would also like to know what happened to the beautiful pink swirl that was in the piece of granite that I chose. It was supposed to swirl around the corner from the sink to the stove (which is the reason why the cut was made where it was)...little bait and switch perhaps?