Very upset with the service of Alternative Creations. I used them years ago to install shutters in a few rooms of my home and back then they were great. In December 2016 I ordered shutters for another window. 5 months later, in April 2017, I still had not received my shutters and ended up having to go elsewhere. In addition to their constant excuses for the shutters not being ready, once the initial contact was made, the only method of communication has been via email. Whenever I telephoned, I could only get voice mail and any messages would not be answered. Very poor customer service. I will never use them again nor will I recommend them.