Avenue Road Roofing completely disappinted me this second time around. They did not listen to the job request and ended up coming back several times to rectify finising and design problems. Additionally they overcharged for the job and then had the excuse to say the inflated price was due to their high overhead. They charged me extra for the facia and soffits and said that was not included in the original estimate which was completely surprising. This was very dissapointed, previously Avenue Road Roofing had done an amazing job - I think they are lacking the same customer service they used to have and are now completely obsessed with the bottom line - making money. I will never use or recommend them ever again.
Thank you for your feedback. We did install the Bay roof window and the fascia and soffit were an oversight in the estimating process. However in recognizing this, Avenue Road Roofing paid for half the cost of this addition, which was agreed by Mr. Da Silva. We are also in communication with him and are installing some wall flashing for this customer at no extra cost to him. To say we are obsessed with the bottom line isn't the case. We strive for customer satisfaction and do what we can should an issue arise. Unfortunately this job did not go as smooth as we intended for it to do, however, we have put much time and effort in correcting the situation.
Avenue Road Roofing
Santino from New Wave plumbing was an absolute professional. From the outset he provided an honest and accurate quote that left me feeling good about the work he was going to do. He was always polite and professional and was always just a phone call away for any related questions. Santino finished the job exactly as I had expected it would be done. I would without hesitation recommend this professional to any of my family and friends, you should too!
Milorad came highly recommended from a couple of friends who could not say enough about how polite and professional he was. They were absolutly correct. Milorad far exceeded my expectations and went that extra mile in ensuring everything was done to my complete satisfaction. I would not use anyone else.
From beginning to end, Rick was both professional and polite. His know how and care for the refinishing of my floors is uncomparable in both price and workmanship. I continue to recommend him to all my friends. I cannot say enough about how professional he is. Excellent job Rick!