Reviews

9/10

Got home from work and the air conditioner is much quieter and there was no air coming out the vents. Rahul was there the next day. Turns out the motor was blown. Rahul was very personable and friendly. Gave me the option to either replace furnace and water heater (not ideal, but furnace is a piece of crap) or special order an old motor model which was not unfortunately was not cheap (THANKS KENMORE). Eventually went with the motor. Once the motor was in, Rahul was out and replaced in less than an hour. Verified that the even older Air Conditioner still works. We'll see if we can get another year out of that. Communication with the office was a little touch and go. Some days they were very proactive and responsive, other days I had to call to get an update. My only suggestion would be to be a bit better with communication. All that said, I will be calling them when (and it is when) my air conditioner finally kicks it and would happily recommend them to others.

Approximate cost of services:
$1,580.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks for your kind words. We glad that Rahul could get to you so quickly to help with your furnace motor replacement. We also appreciate your feedback on our communication throughout. We do make every attempt to respond to our customers in a timely manner, and also provide updates when possible, so we're sorry to hear this wasn't the case for you. We will work harder to improve this in the future.

9/10

Nico came over and gave our leaky basement a look. Gave us two quotes for 9' of exterior waterproofing as well as an option for the full 46'. Prices looked competitive. Warned us up front about the possibility of needing a sump pump. Chose to do the full 46' because of the price. Work was completed in 2.5 days, sump pump installed. They filled in and provided us with all the paperwork needed to get a rebate from the city for the sump pump. Nicely done and friendly service. My only recommendation for improvement would be better communication between the office and the workers. Seemed like no on knew what each other was doing.

Approximate cost of services:
$7,800.00
1 of 1 people found this review helpful.
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Company Response

Hi Dave, thank you very much for such a nice review, the crew really appreciate it! We try our best to provide our customers with a fair price and get the job done as quickly as possible. So to see our customers appreciate our efforts really makes our day. We also thank you for your recommendation about improving communication between the office and the workers, fully noted! The Aquatech-Waterproofing Team.

10/10

Saturday. Birthday Party hosted at my house. 3:50pm. Then we notice the Fridge/Freezer is busted. Not cold at all. Called and Atiar was over in just under an hour, found the problem in moments, went to his truck to get a part and replaced a relay. Didn't try and soak me for a new compressor. Everything was fixed. He did all this before the other 3 companies I called even returned my call. Will call again and highly recommend to others.

Approximate cost of services:
$220.00
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10/10

Our home is a 90 year old fully detached red brick house in Toronto. The mortar around the sides and particularly the back was in pretty bad shape. The chimney also obviously needed a recapping. We got 5 quotes, most trying to upsell us to a full tuck pointing. We went with Tony and Straight Up because they were the most up front about the expenses. Because of the weather we had to move the work forward but they then arrived on the appointed date on time, they were fantastic with the neighbours (we have a shared driveway) and got straight to work. They took two days instead of three and we had to be out of town but they handled it all. Their estimate was firm with no surprises. Very happy with the work. The chimney is in beautiful shape, the mortar work is unobtrusive and well done. Couldn't be happier.

Approximate cost of services:
$6,000.00
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Company Response

Thanks Dave, Glad to be of service, we always aim to complete jobs on or before time and on budget, this was a perfect job for us. Thanks for being great clients.
Tony.