Richard installed our furnace in 2013 and he or Erik has been back every year for maintenance and filter change. I can't say enough about their service, timely response and professionalism. Richard installed a wifi thermostat as well with the furnace and whenever there's an issue with the furnace he gets a warning email as well and at times he has contacted me before I even got a chance to call! once an issue came up with our water pipes in the furnace room and Richard recommended a great plumber. on the latest maintenance visit, Erik discovered a small leak - he ordered the part and within 2 days were back to install the part at no cost under warranty since our maintenance has been yearly and always with them. at the same visit, Richard was proactive and changed a part that he knew in the same model could become faulty around this age! it's rare to find people that are passionate about what they do, treat customers like family and go above and beyond every time.
- Company Response
Thank you Nesrine, it has been great working with you over the past few years and we appreciate such wonderful feedback! We're happy that you see the value in maintaining your equipment and the importance of being proactive. We also appreciate the referrals you have sent our way! We look forward to seeing you at your next annual maintenance.