We had an old and unused central vac from the previous owners. It had been unused at least 5 years and I assumed it was broken. I called The VacMan on a Tuesday, Beatrice answered and was so friendly. Called back within a short period of time to give me an appointment for Thursday. Luca came on time and was done within a couple of hours. He could've easily told me I needed to replace my unit but he was honest and gave me all my options clearly and patiently. We ended up keeping the unit, he cleaned it and made it look and work like new, went over every detail of using, maintaining and upkeep, all for a fraction of what a new unit would've cost me. Very satisfied and will definitely recommend. I love that it's a family business and I think that's what makes it so personal and caring.