Mimi from Toronto

We bought a new house in December and inherited some high end appliances that are 8yrs old. The dishwasher was sporadically giving us some trouble and yesterday it went kaput. I called and Colin was very courteous, responded to my questions and was able to make a service call within a few hours. He was able to do a temporary fix, which he explained fully, warning me that the 'big' fix would be costly, due to the high end nature of the appliance itself. A service call with ASE is 65$ and that is all he charged me. Colin then gave me some tips to hopefully put off a big fix for some time. Great service and I will absolutely use him again. ::sidenote- Miele wanted to charge me $199 + tax for a service call::

Paul and Steve showed up right on time and very friendly! Paul started by doing a quick inspection and informing me that we don't need a duct cleaning, but just a vent service... WOW... Sincere, honest and saved us a ton of money! Steve came upstairs and started doing the vents while Paul did downstairs-. Both very courteous- Steve noticed I was on the phone and patiently waited until I was done to start the vacuum. (thank you!!) They gave me some tips regarding the furnace filter and return air vents and were done in a very efficient manner, but quite clearly getting the job done. Just after they left the house I realized I had forgotten to ask a question about the central vac system, I ran out to ask and instead of just answering my question- they pulled open the machine, pulled out their shop vac and cleaned it. I am very happy with this company and will have my friends use them too. They even wiped up the floor at the entrance where a little snow from their boots had melted! GREAT customer service. Thanks guys!

Never again. This company and the owner, 'JC' should crawl back under the rock they slithered out of. Zero levels of customer service, staff told me how much they dislike the company and how it is run. I hired this company to do a move out cleaning- so I scheduled the cleaning to be done once I was MOVED OUT. The girls showed up 2hours early and told me they had been sent for that time. After a lengthy and rude call with the owner, JC, I went back to the girls who were actually cleaning and told them of my displeasure and they were quick to agree. I also agreed to a much less amount since the cleaning was not being done correctly. They stayed 2 hours after being booked for 2.5 and kitchen and dining rooms not touched. One of the maids was out the door at 3 because she had to get her children to their father. Seriously?!?!?! The cleaning was to BEGIN at 2:30. I wa still by JC that this was regular business practice. When I asked how could she think it was ok to clean a house where movers were still moving furniture, I was told "well- you're moving. People coming in and out is expected.". Really?! Moving a couch across a wet floor because your maids are 2 hours early? My nightmare didn't stop. She brought down the price, I paid the girls cash- ripped up visa information and sent them out. I held back some money as the job was not done. The next job was her steam cleaner. I made a huge fuss that he was not to start until my movers were done and I was furious with the treatment I received. Steam cleaner showed up asking for money, cash up front and tacked on the money that I held back from the maids to his bill. I sent him packing and told him rhat maid day and this JC person will never get more of my money. My next email is to the BBB.