Projects run long, make sure you are clear as to what you are getting on your contract. Patience is needed. Hard workers. Happy with the end results. They said 3 weeks to start. We signed out contract on June 13, 2014. At week 7, they finally came to dig out the lawn where the interlock is being installed. They put down the crushed limestone and left. A week later the stones were delivered. The Wrong Stones. We notified them immediately that the two skids sitting on our front lawn, After we finally get a hold of our rep, they came the next day and replaced one of the two skids. At week 11, they finally started the installation of the stones. There were disagreements over what was on the contract, verses what the installer was interpreting. In the end, we got what we asked for, and we were not charged more than the original quote. We are happy with the results. It held up well over the winter, and looks to be holding up better than other driveways on the street. With patience and no timeline, I would recommend this company for having good prices and good workmanship.
- Approximate cost of services:
- $4,600.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi my name is Gregg Nugent. And I am the owner of loc-tite Interlocking. I want to start by saying I'm very sorry for not being able get your project any sooner. We are working 18 hours a day six days a week to try to get caught up. We got a late start in the spring which put us behind schedule. We've also had a lot of problems with labor this year. People don't seem to want to work. It's also been very challenging getting material . it's not only our company many companies are very far behind schedule. Our payment schedule is as follows we take a 10% deposit upon signing we take an additional 40% upon excavation and the balance is due upon completion. What we have been doing is instead of taking the 40% upon excavation we are just taking the 90% upon completion of the job to make people feel more at ease. So they don't worry about us taking off with their money. I have been in business for 25 years I've never taken anybody's money without completing their job. Please be patient with us we are working diligently to get your job done. Could you please let me know the address of your job so I can give you an update. If your job has already been completed or started please update the review.Thank u for your patients
Gregg
