Reviews

10/10

I had hardly any cold water pressure, specifically coming into my washing machine in my basement and in my bathroom on the upper level of the house. Valentyn fixed the issue in the basement in no time, which turned out to just be a very twisted hose. It was refreshing and very appreciated to be told the truth and not overcharged for a non-repair. The other fixes require new faucet parts to be ordered, so he will be returning when they come in to fix the rest. This is the second time I've used draincom, and will keep doing so. They are courteous, fair, and they do good work (the first job was a big one - a basement flood that required the replacement of underground pipes). They have extremely competitive prices and, from the office team on the phones to the guys doing the work in home, just nice to deal with. I fully endorse and recommend the Draincom team.

Approximate cost of services:
$100.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank You!!!

10/10

I had a very tight deadline to complete the outdoor railing installations on my property. Charlie was able to come to my house, provide an estimate and, understanding my timelines, was able to fit me into his schedule. His team was on time, consulted me throughout the process and were accommodating when I changed my mind on a couple of the design elements. I truly felt like their number one concern was for me to be happy with their work. On top of it, they were polite and respectful of my property. They finished early, so came in under budget. Extremely happy with Mr. Rescue, and would absolutely recommend them to others.

Approximate cost of services:
$1,100.00
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Company Response

Thank you for the awesome review.
We are so glad that you are so happy with the completed project done in the time frame you expected.
It was a pleasure to work with you and look forward to doing so again in the future.

10/10

My toilet flush lost its 'oomph'. I called WaterWorks in the afternoon, and they were able to book me an appointment for the next morning. Michael was on time, careful in my home and provided me with several options. He was mindful that I was budget-conscious, and in the end solved the problem quickly and affordably. I also had him consult on a few other plumbing-related things I need to do - replace the shower fixtures, fix a dripping faucet and eventually replace my toilet - and he provided quotes and great advice. I would not hesitate to recommend WaterWorks. In fact, I have asked them to come back to complete all the work I've listed above.

Approximate cost of services:
$285.00
1 of 2 people found this review helpful.
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Company Response

Hi Tiffany, Great review! Not only do we like to hear about our customer service (which is #1) but to hear you mention the fact that we are mindful of customers budgets. We really are a very honest, trustworthy company and respectful of all facets of the business and our customer's. We are looking forward to helping you out in the future. Thank you from your WaterWorks Team and stay dry!