I was having significant difficulties with slow flow of my toilet, and I had tried plunging and a toilet auger without success. I phoned waterworks who sent Aaron, a very knowledgeable and professional technician. The service was prompt and he eventually cleared our toilet which was an old blockage from before we owned the home 17 feet into the main line. Aaron was knowledgeable, experienced and careful.
The service provided was excellent, however, initially there was a slight disagreement on the invoice where I posted a review here describing this, however the Michael and Natasha were extremely prompt at calling me on a Sunday morning and clarifying the confusion. Specifically, they provide upfront pricing, but should additional services be needed if the initial plan is not feasible I was initially charged incrementally which added 50% to my bill. Mike called me immediately on a Sunday morning to clarify this was a mistake and he would fix it. I was extremely impressed with Mike and Natasha's professionalism with dealing with this, and they made it clear customer service is their top priority. After speaking with them on the phone, they quickly resolved the confusion, and I have kept my platinum protection plan with them for future service. For transparency - I should note I changed my review from a 6/10 to a 10/10 after they called and very quickly resolved the issue with billing.
Although billing disagreements and confusion are standard in this industry (and considering most plumbing companies do try to take advantage of you, I assumed this was how waterworks operated as well), I would highly recommend them and would urge anyone with any confusion or disagreements to talk to Natasha and Mike directly who will make you satisfied. The service is prompt and top notch.