Enercare had a promotion for a free furnace diagnostic service call if you booked it by Jan 31, 2022. There would only be charges if anything needed to be done and after you had been provided with an written estimate and approved it. Tech showed up Jan 20 and found nothing wrong with my furnace and to call back if something does go wrong.I check my gas bill and theres a service call charge on it from Enercare. I call Enercare and the person said they will have to have Enbridge investigate it (?) and there should be a credit on my bill. He said to call my gas company in 2 weeks. Makes no sense for my gas company to investigate a charge that Enercare billed for but ok. I call my gas company and they have no idea what Enercare is talking about and said they will put in a dispute for the charge from them. I then get a call from Enercare saying they are calling about the dispute and I tell them about the free service call that was billed to me by mistake. He said he would look into it and call me back by the end of the week. He doesn't so I call him and get an email from my gas company saying the charge will be credited and one from Enercare saying the charge will be credited on my gas company account but that the will now bill me the charge directly. I speak with him and ask him why am I being billed now directly by Enercare. He says well we want to keep your gas company happy so we asked them to credit you. I reply but WHY are you now billing me. He says well the tech came and looked at your furnace. I said I told you there was a promo for a free furnace diagnostic call, did you not look into that and verify it? He says well that's your opinion, the tech came and visited and expects to be paid. I replied so you didn't do anything except tell my gas company to credit me. What was the purpose in talking to you then if you did nothing. Well this department doesn't look into billing issues you will have to open a case with them. I reply back so why did I even talk to you then if you do nothing and now I have to talk to another department and get another case number and rehash everything to them? I ask him to transfer me to billings so I can open another case. Woman I spoke to got the same info I told the previous 2 people at Enercare. She said she would escalate the case and I should get a call in a week. Well today Mar 16 is a week and no call. I call them and again rehash my story to a CSA and he says the same thing, I will escalate the case and someone will get back to you ASAP. I asked what does ASAP mean, i day, 1 week, 1 month? He says ASAP. So I am going to wait another week and see if they actually call me. I knew Enercare used to be Direct Energy and had lots of bad press. Well it seems they haven't changed. DO NOT CALL ENERCARE FOR WORK.

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Excellent work at a very competitive price. Arrived at time scheduled and completed the work as promised. Did all the work as detailed in the estimate. Replied quickly to questions by text and email. Would highly recommend Henry and X-Garage Door.

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Company Response

Thank you very for your good review.