We apologize for any rudeness that our customer experienced.
As the reviewer stated, the manufacturer did indeed deliver the product later than anticipated, which (again as stated by the reviewer) was beyond our control, it being a brand new collection offered by the manufacturer. We endeavor to keep our customers up to date on their products' whereabouts as much as possible. Sometimes the manufacturers do not inform us of delays.
The furniture was delivered to the customers on the same day it arrived at our store.
As to the slats for the bed ordered, there was a load error and the slats were not included on the truck at the time of the original delivery. We did the best we could to get the slats to the customers in a timely manner.
The slats delivered to the customers were the ones provided by the manufacturer for the bed in question, but due to a packaging error, the legs for the center support were too short.
Immediately after learning of this, another person was dispatched immediately to deliver a metal support system to replace the wooden slats that came with the bed. This metal support system is far more solid and is sold for $160 plus taxes, and was provided free of charge.
This was done instead of waiting for replacement legs to be provided by the manufacturer.