My wife and I bought a bedroom set from them,they seemed great right off the bat Lou was good to deal with. I was told I would get the bedroom set within a months time. This was April 2012, I called mid June and was told there would be a delay for another month to month and half bc of the manufacturing Broyhill. I could live with that as its not Brookylins fault, but I should have at least been notified earlier of the delay, but not told until I called in. Fast forward to July 7, finally got it delievered, better then expected, but the bed was missing the bed rails to sit mattress on. I was fine and the delivery guys said they would bring it Monday.
I called them early Monday morning and told them me and my wife wouldnt be home and come Tuesday. They said fine.
We both waited all day Tuesday and after calling and speaking to a very rude Peter that they knew nothing about when it would be sjhipped and if we would get it Tuesday, after waiting all day. I was frustrated and told him I wasnt satisfied, he even hung up the phone 2 times on me and then once on my wife. My wife told him forget the Tuesday delivery as it was already 4pm and we had to leave to attend a family function. We said just bring it Wednesday instead. Lou the owner said it would be delivered Wednesday between 9;30-10:30. It didnt come at that time and when they did bring the piece at 11:30, it was the wrong piece!!! They had to come back again an hour later and my wife again had to wait half the day.
These guys seemed very unorganized, I wasnt even offered some sort of compensation. If you do deal with them dont talk to Peter very rude, but then again I would advise not to deal with Brooklyn at all. Even if you have to pay more go to a company that provides better service.
- Company Response
We apologize for any rudeness that our customer experienced.
As the reviewer stated, the manufacturer did indeed deliver the product later than anticipated, which (again as stated by the reviewer) was beyond our control, it being a brand new collection offered by the manufacturer. We endeavor to keep our customers up to date on their products' whereabouts as much as possible. Sometimes the manufacturers do not inform us of delays.
The furniture was delivered to the customers on the same day it arrived at our store.
As to the slats for the bed ordered, there was a load error and the slats were not included on the truck at the time of the original delivery. We did the best we could to get the slats to the customers in a timely manner.
The slats delivered to the customers were the ones provided by the manufacturer for the bed in question, but due to a packaging error, the legs for the center support were too short.
Immediately after learning of this, another person was dispatched immediately to deliver a metal support system to replace the wooden slats that came with the bed. This metal support system is far more solid and is sold for $160 plus taxes, and was provided free of charge.
This was done instead of waiting for replacement legs to be provided by the manufacturer.