I've been renting for 18 years. Water heater broke 5 days ago. Had to move family out of the house after scheduling a replacement that will take 5 days to get. It's now day 5 and I'm being told it's not coming. Being told it was never booked. You have to be kidding me.
The most un-proffessional company I have ever dealt with. Agreed to a 3 year contract and now have no service, no return calls from a Customer Service Supervisor, No return call from Tech Support, No return call from Sales. Have spoken to customer service twice in two days and have been given a different excuse (response) each time. Very unreliable company.
Repairs to Sub Zero Refrigerator
Very pleased with the entire repair process. Showed up exactly at the time booked. Assessed the situation within about 10 minutes. Showed up the following day with the required part at exactly the time booked. Repaired the refrigerator within 1/2 hour. Explained proper maintenace procedures. Very professional and I will recommend this company to anyone.
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