I've used Aubrey once before and was very happy with his work. This time he repaired my washing machine. He turned it on, listened, and said he'd get a part from his car and be right back. He came back with it, took the washing machine apart, pulled the identical piece out and showed me it was broken, and then rebuilt it. He also vacuumed the inside of the machine, and cleaned up after himself vacuuming the work area and around the machine as well. I feel he is extremely knowledgeable and professional. I have recommended him to others and they were equally impressed.