I've used Mr. Rooter in Toronto a few times and after moving to St.Catharines recently called them to look at a few things in our new house. I got a call about half an hour before the plumber was going to arrive, which was great because they didn't give me a 4 hour window where I needed to be waiting at home. "Jamie C." was the plumber who arrived. He took off his shoes before he came in, I showed him the problem (leaky shut off under the sink and gurgling noise). He said they were both easy fast fixes even though they were in a really tight small space. He asked if I had any other questions and I did, just some minor things in the bathroom and outside faucet. He was very friendly, answered all my questions and did the work I requested fast and was tidy about it. It's been very consistent with all my Mr. Rooter experiences which is why I like using them even though they might cost a bit more than an independent plumber. All the plumbers who have worked on my homes have been courteous and extremely forthright.