I live in Cabbagetown in downtown Toronto. The whole area has a termite problem. Everyone just hopes their house doesn't get termites.
Richard from Aetna is very familiar with Cabbagetown and he is an expert on termites. He can tell from your home construction, house upkeep and details of renovation projects, the likelihood of termite infestation. The pre-treatment home inspection, just to quote the job was extremely detailed. Richard explains in the nicest way possible that there is really no option but to treat for termites once there is evidence. Work needs to be done in order to prepare for a treatment. The Aetna team will wait for you to prepare your basement (everything 3 feet away from all exterior walls and the removal of infested building materials) or the can arrange to have paid crews come in and assist with the prep. I chose to do all the prep work myself and Richard dropped by for a quick on-site to make sure his crew could come in. It took months to get ready.
Crew came on the treatment day on time, they were curtious, professional and extremely hardworking. Treatment was inside and out every 18 inches or so and in every possible access point. They left the basement looking like they had never been there.
Service hasn't finished. Richard is coming back in a couple of weeks for a post-treatment inspection.
Aetna isn't trying to cash in my termite troubles. They are professionals working with me to protect and preserve my home at a reasonable price.
- Company Response
Hello, and thank you for your review! We're so glad to hear that you're happy with our services. Here at Aetna we know the importance of thorough inspections and professional service, so if you have any questions or concerns please call us at (416) 469-4111